SaaS Implementation/Onboarding Analyst
1 day ago
Title: SaaS Implementation/Onboarding Analyst
Location:
Gurgaon
Salary:
Up to 18 LPA
Working Days:
5-day week
Shift:
6:30 PM – 3:30 AM
Perks:
Both side cabs provided, meals available in office
Interview Mode:
Virtual
Key Responsibilities
- Lead end-to-end software implementation projects, collaborating with clients to understand needs and configure solutions.
- Manage project timelines, coordinate with cross-functional teams, and address any technical or process challenges to ensure seamless delivery.
- Conduct process analysis and recommend workflow improvements using technology.
- Provide expert guidance, product demonstrations, training sessions, and ongoing support to client teams during and after deployment.
- Maintain detailed documentation of configurations, processes, and user instructions.
- Act as a technical advisor, troubleshooting issues and optimizing solutions for client requirements.
- Track project progress and profitability, identifying areas for automation and efficiency.
- Serve as a mentor to new team members, sharing best practices.
Requirements
- Bachelor's degree or equivalent work experience.
- 7+ years in project implementation, customer management, or technology consulting roles.
- Strong analytical, organizational, and communication skills.
- Experience in configuring and deploying technology solutions.
- Proficiency with Excel, Word, PowerPoint, workflow diagrams, and general productivity tools.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Willingness to work independently and resolve issues proactively.
- Comfortable with virtual meetings and online collaboration tools.
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