SaaS Implementation/Onboarding Analyst

2 days ago

Gurgaon, Haryana, India Three Across Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Title: SaaS Implementation/Onboarding Analyst

Location:
Gurgaon

Salary:
Up to 18 LPA

Working Days:
5-day week

Shift:
6:30 PM – 3:30 AM

Perks:
Both side cabs provided, meals available in office

Interview Mode:
Virtual

Key Responsibilities

  • Lead end-to-end software implementation projects, collaborating with clients to understand needs and configure solutions.
  • Manage project timelines, coordinate with cross-functional teams, and address any technical or process challenges to ensure seamless delivery.
  • Conduct process analysis and recommend workflow improvements using technology.
  • Provide expert guidance, product demonstrations, training sessions, and ongoing support to client teams during and after deployment.
  • Maintain detailed documentation of configurations, processes, and user instructions.
  • Act as a technical advisor, troubleshooting issues and optimizing solutions for client requirements.
  • Track project progress and profitability, identifying areas for automation and efficiency.
  • Serve as a mentor to new team members, sharing best practices.

Requirements

  • Bachelor's degree or equivalent work experience.
  • 7+ years in project implementation, customer management, or technology consulting roles.
  • Strong analytical, organizational, and communication skills.
  • Experience in configuring and deploying technology solutions.
  • Proficiency with Excel, Word, PowerPoint, workflow diagrams, and general productivity tools.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Willingness to work independently and resolve issues proactively.
  • Comfortable with virtual meetings and online collaboration tools.

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