Application Support Engineer

19 hours ago

India NA Mumbai India Maharashtra Reliability Engineering Full time ₹ 4,00,000 - ₹ 8,00,000 per year
Key Responsibilities

• Monitoring & Incident Management

• Monitor RPA bots in production to ensure stability and availability.

• Investigate, analyze, and resolve bot failures, errors, and exceptions within defined SLAs.

• Provide first and second-level support for RPA processes (depending on role scope).

• Problem Resolution & Root Cause Analysis

• Perform root cause analysis of recurring issues and propose permanent fixes.

• Work with RPA developers for bug fixes, enhancements, or code changes when required.

• Maintenance & Performance Optimization

• Ensure scheduled bots run on time and complete successfully.

• Maintain RPA environments, including bot credentials, queues, and configuration settings.

• Optimize existing automations for better efficiency and reliability.

• Collaboration & Documentation

• Collaborate with business users, RPA developers, and IT support teams for issue resolution.

• Document incidents, fixes, and standard operating procedures (SOPs).

• Participate in change management and release management activities.

• Continuous Improvement

• Identify automation improvement opportunities in production.

• Contribute to scaling, resilience, and disaster recovery of RPA platforms.
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Required Skills & Qualifications

• Technical Skills

• Hands-on experience with RPA tools (UiPath, Blue Prism, Automation Anywhere, or similar).

• Good understanding of RPA infrastructure (Orchestrator/Control Room, Bot Runners, Queues).

• Proficiency in SQL queries, log analysis, and debugging.

• Basic knowledge of scripting (VBScript, PowerShell, Python, or .NET preferred).

• Support & ITSM Knowledge

• Experience in L1/L2 application support or production support environment.

• Familiarity with ITIL processes (Incident, Problem, Change Management).

• Strong analytical and troubleshooting skills.

• Excellent communication and stakeholder management skills.

• Ability to work in shifts (if required) and support critical processes.

• Detail-oriented with a proactive approach

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