CX Data

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a CX Data & Program Analyst in India.

This role provides an opportunity to drive impactful Customer Experience (CX) programs for global clients across multiple industries. You will leverage data analytics, program management, and CX platform expertise to deliver actionable insights that improve business outcomes. Working closely with senior stakeholders, you will design, implement, and optimize CX initiatives across digital, in-person, and contact center channels. This position offers a hands-on environment with responsibility for platform configuration, data integration, reporting, and dashboard creation. You will influence strategic decisions by translating data into clear recommendations, helping organizations enhance customer satisfaction, loyalty, and operational efficiency. The role is fully remote, aligned with U.S. East Coast hours, and offers exposure to Fortune 500 clients.

Accountabilities:

• Lead the implementation, launch, and ongoing management of client CX programs.
• Design, configure, and optimize CX initiatives using Medallia and other methodologies across multiple channels.
• Manage platform setup, survey design, integrations, data analytics, and dashboard reporting.
• Execute client engagements including CX Program Design, Program Assessments, Change Management, Governance, and Closed-Loop Feedback initiatives.
• Collaborate with internal teams to develop insights and actionable recommendations for clients.
• Deliver CX consulting support through workshops, training, ad hoc sessions, and long-term engagements.
• Stay current on CX trends, tools, and platform updates to ensure best-in-class delivery.

• 5+ years of hands-on experience with Medallia, including full lifecycle implementation and configuration.
• Strong technical skills in HTML, CSS, JavaScript, and XML.
• Experience with APIs, data integrations, text analytics, and platforms such as CRM, ERP, or data visualization tools.
• Proven ability to translate data into actionable insights and communicate effectively with senior stakeholders.
• Excellent problem-solving, organizational, and interpersonal skills.
• Bachelor's or higher degree (B.Tech/BE/MCE/MBA or equivalent).
• OCEM or Medallia CX Professional certification is a plus.

• Competitive compensation and professional growth opportunities.
• Fully remote work with U.S. East Coast hours.
• Exposure to global clients and Fortune 500 companies.
• Hands-on experience with CX platforms and analytics tools.
• Opportunities for certification and skills development in CX and analytics domains.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job's core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest

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