Manager - Insights lead

Ready to shape the future of work?
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager, Trust and Safety Service Line

We're looking for someone with work ethic, and the ability to work well both independently and within the context of a larger collaborative environment.

This is a phenomenal opportunity for Business analyst to work in a sophisticated & exciting environment. The group is fast-growing to cater for the growing number of varied and exciting projects resulting in increased sales. The role includes running of requirements gathering workshops with customers, analyzing and capturing requirements, and documenting requirements.

• Play a key role in developing presentations showcasing our capability in service line offerings with reference to:
• Market profile\: size, competitors, stage of growth
• Customer segments\: groups of prospects with similar wants & needs
• Market analysis\: strengths, weaknesses, opportunities and threats in the landscape
• Value proposition\: the type of value we will deliver to the market
• Positioning strategy\: the positioning of the offerings to focus on opportunities in the market
• Key Industry connects and roadmaps
• Incubate new insights and proof of concept solution to build differentiation and drive adoption of services
• Conduct extensively market research, insights and intelligence in an innovative and multifaceted and provide inputs for potential opportunities
• Innovate with ideas on knowledge building, capability building, Asset/ collateral creation, management and retention of the service line assets/ data
• Creation and building of various process level documentation, SOPs, Case Studies, Framework documents, question banks, FAQs
• Craft content policies, capability decks for a global community on platforms with a focus on global markets
• Eloquent, interpret and implement content policies externally and internally
• Support and drive internal short-term projects

Minimum qualifications

• Any graduate
• Post Graduate degree or equivalent with an excellent academic record

• Good professional work experience managing projects and client processes for large global clients (GAFMA experience or experience in handling Trust & Safety/Media/Gaming/OTT platforms)
• Good Understanding of Sales/ Pre-sales cycle
• Openness in accepting challenges and changes should be a quick learner
• Flexible and open to work across schedules
• Proven ability to meet/improve timeline and lead multiple priorities
• Influencing skills
• Ability to work with virtual teams to meet the business objectives

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities 

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.