Lead Insights Analyst

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

The Lead Insights Analyst for the Cloud Success Insights Team is a crucial role responsible for delivering data-driven actionable insights and strategic recommendations that empower Cloud Leaders to drive various programs within the Customer Success. This role will involve providing dedicated analytics support to a specific cloud team, and to do so, collaborating with different teams within CSG will be needed.

The Senior/Lead Analyst should demonstrate versatility in tackling a diverse range of problem statements, encompassing in-depth analysis, strategic planning, forecasting, data visualization, and effective presentation, all while maintaining a proactive attitude towards embracing new challenges.

This is an individual contributor role, which has high visibility and delivers business impact. The role requires timely responses to questions raised by senior leaders. This sometimes requires a flexible working approach, working outside standard hours.

Must have

• Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• A bachelors or Masters in Computer Science or related field with 8+ years (for Lead) experience, preferably in a data analytics team.
• Data Preparation : Extensive experience in writing complex database queries in SQL.
• Visualization : Expert in one or more popular viz tools (Tableau, Power BI etc)
• Data Analysis and Interpretation : A curious mindset that enables to dive deep & fetch insights.
• Storytelling : Excellent skill of preparing Exec level stories.
• Presentation : Demonstrated experience of creating & presenting data/dashboards/analysis to the leadership team & ability to explain complex analytical concepts to executives.
• Ability to quickly learn new tools within Analytics space.
• An awesome team-player and someone who junior analysts can look up to .
• Ownership : Assume responsibility for assigned projects from start to finish.
• Stakeholder Management

Nice to have skills

• Direct experience (8+ yrs) in data-engineering.
• Tableau certification like desktop specialist/professional is a big plus.
• Experience working with cloud data sources.
• Hands-on experience in advanced analytics, including predictive modelling, machine learning using python/R.
• Salesforce Product Certification

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.