Hygiene Coordinator

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Location:

In the heart of Worli - the business hub of Indias largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Position Overview:

The Hygiene Coordinator is responsible for maintaining the highest standards of cleanliness, hygiene, and sanitation throughout the hotel. This role ensures compliance with health and safety regulations, enhances guest confidence, and upholds the hotels reputation for excellence. The Hygiene Coordinator works closely with all departments, particularly Housekeeping, Food & Beverage, and Engineering, to implement and oversee hygiene policies, conduct training, and maintain strict hygiene protocols.

Key Responsibilities:

1. Hygiene Standards & Compliance:

   • Develop, implement, and maintain comprehensive hygiene and sanitation standards across all hotel departments.
   • Conduct routine and surprise inspections to monitor compliance with hygiene policies and procedures.
   • Identify areas of concern, implement corrective actions, and follow up to ensure resolution.
   • Stay updated with industry best practices, emerging hygiene technologies, and regulatory changes.

2. Training & Awareness:

   • Conduct regular training sessions for staff on hygiene best practices, including cleaning techniques, chemical handling, food safety, and waste management.
   • Develop educational materials and ensure employees understand and adhere to hygiene protocols.
   • Organize refresher courses and audits to reinforce a culture of hygiene awareness among employees.

3. Hygiene Policies & Documentation:

   • Develop, update, and enforce hygiene policies, procedures, and checklists in accordance with local health regulations and global hospitality standards.
   • Ensure all employees are familiar with and adhere to hygiene manuals and operational guidelines.
   • Maintain accurate records of hygiene practices, training, audits, and inspections for internal and external review.

4. Hygiene Audits & Inspections:

   • Conduct scheduled and ad-hoc hygiene audits in all departments, including kitchens, housekeeping, laundry, and public areas.
   • Work with department heads to address any hygiene deficiencies and implement corrective actions.
   • Keep track of audit reports and ensure timely compliance with all hygiene recommendations.

5. Regulatory Compliance & Liaison with Authorities:

   • Stay informed about national and local health regulations, ensuring the hotel meets or exceeds compliance requirements.
   • Serve as the primary liaison with health inspectors and regulatory agencies, coordinating inspections and audits.
   • Implement necessary changes to meet new regulatory requirements and prepare for compliance certifications.

6. Risk Assessment & Incident Management:

   • Conduct risk assessments to identify potential hygiene hazards and implement preventive measures.
   • Investigate and manage hygiene-related incidents, such as foodborne illnesses or pest control issues, ensuring swift resolution.
   • Implement robust incident response procedures, documenting corrective and preventive actions.

7. Collaboration & Guest Interaction:

   • Work closely with Housekeeping, Food & Beverage, Engineering, and other departments to ensure a unified approach to hygiene and sanitation.
   • Address guest concerns and complaints related to hygiene, ensuring a prompt and professional resolution.
   • Assist in the implementation of guest hygiene initiatives, such as enhanced cleaning protocols and in-room sanitation measures.

Qualifications & Skills:

• Education: Bachelors degree in Hospitality Management, Environmental Health, Food Safety, or a related field (preferred).
• Experience: Prior experience in hygiene, quality control, or safety management in hospitality, F&B, or healthcare.
• Knowledge: Strong understanding of hygiene regulations, HACCP principles, and industry best practices.
• Skills:
  • Excellent communication and training abilities.
  • Strong problem-solving and analytical skills.
  • Detail-oriented with the ability to multitask.
  • Familiarity with hygiene inspection tools, reporting software, and compliance documentation.
• Certifications (Preferred): HACCP, ISO 22000, or other relevant food safety and hygiene certifications.

Additional Considerations:

• The role may require flexibility to work weekends, holidays, or off-hours as needed.
• Regular physical inspections and interaction with cleaning chemicals may be part of the job.

Location:

Mumbai, Mumbai, India

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