Program Management Deputy Vice President

Deputy Vice President - Program Management (Strategic Crm Projects)

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees.
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

This role is responsible for running all Card One platform programs across Strategic, Mode 1, Mode 2 and Regulatory & Compliance programs. This includes multiple business projects, IT projects, Security initiatives and projects from multiple forums such as CEC/ORMC/ERMC/ATR/Regulatory etc.

Role Accountability

1. Program Ownership – Lead end-to-end delivery of Card One projects across strategic, regulatory, Mode 1, and Mode 2 tracks.
2. Technology Leadership – Define and drive technology roadmap across diverse Card One applications using modern frameworks and tools (e.g., APIs, CI/CD, AI/ML, RPA).
3. Strategic Execution – Deliver on key Card One platform priorities aligned to organizational objectives.
4. People Management – Lead a hybrid team of FTE and vendor staff with strong focus on productivity, coaching, and coordination.
5. Budget Oversight – Plan and manage Capex/Opex budgets, ensuring financial discipline and on-time procurement processes.
6. Vendor Governance – Oversee multiple SI and OEM partners; manage RFPs, contracts, and vendor risk controls.
7. Stakeholder Engagement – Collaborate with leaders across CS, Ops, Marketing, Risk, Sales, and Fraud; lead CXO reviews and support audits.
8. Architecture Ownership – Design and maintain robust, scalable application architecture across CRM, reporting, rules engine, and integration layers.
9. Domain Knowledge – Act as the business-technology bridge by understanding card lifecycle processes and translating them into scalable tech solutions.

Measures of Success

1. Program deliveries should be done as per committed timelines.
2. Stability and performance of projects post go live and ensuring that there no P1/P2 issues in production.
3. Ensuing that audit compliances are delivered as per the timelines mentioned in the ATR committee actions.
4. Projects should be delivered within the approved budget.
5. Effective People management of the team members and ensuring that attrition is within acceptable limit.
6. Ensuing that BRD management and CMR process is adhered to 100% of the projects.

Technical Skills / Experience / Certifications

1. CRM Expertise – Siebel, OBIEE, OPA
2. ETL Tools – Informatica, DAC, EIM
3. Server Tech – Oracle HTTP Server
4. Monitoring Stack – ELK, RUEI
5. Backend Skills – PL/SQL, Java
6. Integration Knowledge – EAI, OEM frameworks
7. Architecture Skills – CRM and enterprise tech
8. Tech Curiosity – Cloud, AI/ML learning
9. Domain Insight – Credit card BFSI

Competencies critical to the role

1. Technology people management
2. Application architecture and solution delivery
3. Program and Project management.
4. Stakeholder management
5. Ideation and Innovation

Qualification

1. B.E/ B. Tech / MCA in Computer Science/IT
2. MBA/PGDM from Tier 1/2 Institutes is preferrable
3. Relevant experience in tech/business domains

Preferred Industry

Financial services, Technology services, IT product preferrable