Team Leader

4 days ago

Dehra Dūn, Uttarakhand, India Communication Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary

Privately owned since Oct. 2010, Communication Solutions is an offshore outsourcing company that offers solutions related to back-office research, development, analysis, and consultancy for top US brands across retail, hospitality, F&B, and real estate sectors.

We are seeking a dynamic and results-driven Team Leader – Operations to join our growing team for a full-time, night-shift-only position at our Dehradun (Uttarakhand) office.

If you're a natural leader with a passion for driving team performance and operational excellence, this is your opportunity to lead a high-performing team supporting top US brands in the retail, hospitality, F&B, and real estate sectors.

Roles & Responsibilities:

  • Team Leadership & Management:

Lead and mentor a team of operations executives to ensure high-quality and timely delivery of back-office services for US clients in retail, hospitality, F&B, and real estate sectors.

  • Workflow Oversight:

Monitor daily operations, assign tasks effectively, and ensure team performance aligns with defined operational targets.

  • Performance Monitoring & Improvement:

Track key metrics such as accuracy, productivity, and turnaround time; implement corrective actions and drive continuous performance improvement.

  • Process Optimization & Coordination:

Identify process gaps and collaborate with internal teams to streamline workflows and resolve operational challenges.

  • Reporting, Compliance & Innovation:

Maintain accurate reports and dashboards, ensure adherence to company/client standards, and introduce operational best practices and tools to boost efficiency.

Education & Other Requirements:

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • 4–6 years of experience in operations, back-office support, or process management, with at least 1–2 years in a team leader or supervisory role.
  • Advanced proficiency in Microsoft Excel (e.g., PivotTables, VLOOKUP, XLOOKUP, Power Query, and dashboard creation) is mandatory.
  • Excellent analytical skills with the ability to interpret data and generate actionable insights.
  • Strong communication, leadership, and conflict resolution skills.
  • Ability to multitask, prioritize tasks, and manage cross-functional coordination effectively.
  • Willingness to work night shifts only from our Dehradun (Uttarakhand) office.

Job Types: Full-time, Permanent

Benefits:

  • Food provided
  • Health insurance
  • Paid time off
  • Provident Fund

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