Team Leader
5 days ago
Job Summary
Privately owned since Oct. 2010, Communication Solutions is an offshore outsourcing company that offers solutions related to back-office research, development, analysis, and consultancy for top US brands across retail, hospitality, F&B, and real estate sectors.
We are seeking a dynamic and results-driven Team Leader – Operations to join our growing team for a full-time, night-shift-only position at our Dehradun (Uttarakhand) office.
If you're a natural leader with a passion for driving team performance and operational excellence, this is your opportunity to lead a high-performing team supporting top US brands in the retail, hospitality, F&B, and real estate sectors.
Roles & Responsibilities:
- Team Leadership & Management:
Lead and mentor a team of operations executives to ensure high-quality and timely delivery of back-office services for US clients in retail, hospitality, F&B, and real estate sectors.
- Workflow Oversight:
Monitor daily operations, assign tasks effectively, and ensure team performance aligns with defined operational targets.
- Performance Monitoring & Improvement:
Track key metrics such as accuracy, productivity, and turnaround time; implement corrective actions and drive continuous performance improvement.
- Process Optimization & Coordination:
Identify process gaps and collaborate with internal teams to streamline workflows and resolve operational challenges.
- Reporting, Compliance & Innovation:
Maintain accurate reports and dashboards, ensure adherence to company/client standards, and introduce operational best practices and tools to boost efficiency.
Education & Other Requirements:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 4–6 years of experience in operations, back-office support, or process management, with at least 1–2 years in a team leader or supervisory role.
- Advanced proficiency in Microsoft Excel (e.g., PivotTables, VLOOKUP, XLOOKUP, Power Query, and dashboard creation) is mandatory.
- Excellent analytical skills with the ability to interpret data and generate actionable insights.
- Strong communication, leadership, and conflict resolution skills.
- Ability to multitask, prioritize tasks, and manage cross-functional coordination effectively.
- Willingness to work night shifts only from our Dehradun (Uttarakhand) office.
Job Types: Full-time, Permanent
Benefits:
- Food provided
- Health insurance
- Paid time off
- Provident Fund
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