Area Service Manager
13 hours ago
Role & Responsibilities
Supervision of Service Partner Operations
- Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner
- Assist service partners in educating service engineers about the right attitude for handling customer interactions
- Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts
Defect Management and Trade
- Maintain trade partner satisfaction by providing timely resolution in case of
defective products at the shop floor
- Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs
Training of Service Engineers
- Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new products
Sales and revenue
- Promote sales of accessories, water products, spare parts and stabilisers
- Interface with service quality team and service partners to communicate targets and incentive schemes
Preferred candidate profile
5+ years of relevant experience as an Area Service Manager preferably in Consumer Electronics and Appliances industry.
Open for Amritsar and parts of J&K
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