Director, Benefits Delivery

2 weeks ago

Pune, Maharashtra, India Mastercard Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Our Purpose

Overview
Role
  • Manage successful day-to-day operations of all benefits programs including group health, dental, vision, accidental death & dismemberment, life insurance, business travel accident, retirement plans, time-off, and leave of absence, and others. The scope includes open enrollment, plan renewals, administration, and communication.
  • Collaborate with the Benefits Design team to ensure that delivery supports benefits objectives, and that delivery qualifications are part of vendor evaluation and selection.
  • Manage benefits providers, including performance monitoring, onboarding and third-party risk management.
  • Onboard new providers, including assessing and negotiating contract clauses with the assistance of Sourcing and Legal.
  • Handle annual renewal processes, and lead a team member in Coupa system requests and necessary documentation.
  • Support rollout and cyclical benefits communications, including drafting and editing previously drafted communications.
  • Review and provide feedback on document updates drafted by your team members such as People Place intranet site pages and "benefits at a glance guides".
  • Interface with GBSC and providers to ensure inquiries/claims from employees and managers are addressed and escalated as needed.
  • Advise Total Rewards Partners and People Business Partners on benefits delivery issues.
  • Respond to employee inquiries that are escalated from Mastercard's GBSC in an effective, clear, and kind manner.
  • Maintain process documentation for all benefits delivery processes and ensure knowledge transfer to reduce operational risk.
  • Work in close partnership with GBSC on administration of Leave of Absence and time-off programs.
  • Measure service levels provided to employees and managers and focus on continuous improvement efforts.
  • Provide analytical support on Benefits Delivery projects, programs, and ad hoc requests.
  • Gather and submit information for annual benefits surveys.
  • Oversee benefits systems in support of proper implementation, administration, analysis, and reporting, including Workday and uFlexReward.
  • Drive technology enhancements through change impact analysis, process mapping, and robust communications.
  • Lead and develop the team to ensure optimal capability, productivity, guidance, growth, and engagement.
  • Assess the opportunities over time to outsource or transition Benefits operational work to third parties and/or GBSC, and pursue as agreed.
  • Handle all items timely and accurately.
All About You
  • Significant experience in implementation and administration of benefits processes, programs, and providers in large multinational organizations.
  • Proven ability to provide vision and leadership to a team of junior professionals.
  • Proven ability to work collaboratively, quickly establish trust and credibility, and build strong partnerships with internal and external stakeholders at all levels.
  • Agile with strong initiative, self-direction and attention to detail; effectively handles multiple demands in a fast-paced environment.
  • Strong communication skills, customer focus, and problem-solving skills, including fluency in English.
  • Able to maintain strict confidentiality as required.
  • Computer proficiency and technical aptitude, including ability to use Powerpoint and strong excel skills, experience with HRIS systems and benefits database
  • Experience with Workday and uFlexReward is a plus.
  • Bachelor's degree preferred.

Mastercard

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