Director, Technical Program Management

Job Title:

Director, Technical Program Management

Overview:

Overview:
In this role of a Director Technical Program Manager for the Mastercard Commercial Solutions platform, we are looking for a seasoned Project Manager with Release Train Engineer (RTE) expertise to lead strategic fintech programs that span Agile and traditional project delivery. This hybrid role is essential to orchestrating execution across multiple Agile teams within an Agile Release Train (ART), while also managing scope, timeline, and value delivery in highly regulated, fast-paced environments. This role will manage a team of TPMs as well.

Role:
Project Management:

• Lead end-to-end lifecycle of complex projects, leveraging both Agile/Lean and traditional/hybrid project management methodologies to meet strategic goals.

• Develop and maintain key project artifacts including Gantt charts, project charters, RAID logs (Risks, Assumptions, Issues, Dependencies), work breakdown structures (WBS), and RACI matrices to ensure structure, transparency, and accountability.

• Comfortable with providing reports and status totally based on data and be able to derive insights from it to show trends and trajectory.

• Establish and maintain detailed project schedules and ensure alignment between feature delivery, team velocity, and release timelines.

• Deliver regular status reporting through dashboards, burndown charts, and executive summaries, adapting format and content to stakeholder needs.

• Prior experience with Jira as a tool of choice and be very comfortable with advanced features.

• Coordinate across cross-functional teams and external vendors, ensuring that all project phases — from initiation to execution and closure — are well-governed and tracked.

• Continuously refine delivery processes through retrospective insights, earned value analysis, and performance metrics.

• Active participant in the community sharing your Mastercard program management knowledge within your organization and more broadly presenting at both internal and external events

Release Train Engineering (Agile Program Leadership):

• Facilitate Agile Release Train (ART) events including Backlog Prioritization and Refinement, Sprint Planning and Retrospectives, and Epic demos.

• Remove systemic impediments, manage cross-team risks, and escalate blockers to ensure flow of value.

• Work with Product Management, Product Owners, and other stakeholders to ensure alignment on vision, roadmap, and priorities.

• Identify and manage cross-team dependencies, risks, and impediments.

• Measure ART performance using velocity, predictability, and quality metrics to improve delivery outcomes.

All About You:
You have,

• 5+ years of experience in project management, ideally in fintech or financial services.

• 3+ years of additional experience as a Release Train Engineer, Agile Program Manager, or similar leadership role.

• Strong understanding of Agile methodologies (Scrum, Kanban) and Scaled Agile Framework (SAFe).

• Proven ability to manage multi-million-dollar projects and coordinate across multiple delivery teams.

• Excellent facilitation, stakeholder engagement, and risk management skills.

• Bachelor's degree in Business, Computer Science, Information Systems, or related field.To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.

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