Hiring For Technical Support(Odia)

1 week ago

Hyderabad, Telangana, India MRT Infotech Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Hiring for International voice Technical support (Odia)

Qualification : Any graduate/undergraduates

Fresher : 2.8LPA

Experience : 4LPA(Depends upon last ctc 30% hike)

Rotational shifts and Rotational week offs

1 Way cab-25km (other way travel allowance)

working location: Hi-tech -city

Rounds of interview

1. HR

2. Svar (60)

3. voice versant (60)

4. Technical round (70)

4. ops (manager round)

point of contact : Vaishnavi

number :

Roles and Responsibilities

1. Technical Issue Resolution

Diagnose and resolve hardware, software, networking, and peripheral issues.

Provide support for HP devices such as laptops, desktops, printers, and enterprise products.

Utilize diagnostic tools and resources to analyze problems effectively.

2. Customer Support

Offer remote or onsite assistance to customers or internal users.

Respond to service requests via phone, chat, email, or ticketing systems (e.g., ServiceNow, Remedy).

Maintain a high level of customer satisfaction through clear communication and timely updates.

3. Documentation and Reporting

Record all troubleshooting steps and solutions in internal systems.

Create and update technical documentation or knowledge base articles for recurring issues.

Report critical or widespread technical problems to engineering or product development teams.

4. Escalation Handling

Escalate unresolved issues to higher support levels (Tier 2/3 or Engineering).

Collaborate with cross-functional teams for issue resolution.

5. Product Knowledge

Stay updated on new HP products, services, firmware, and drivers.

Understand warranty policies and service level agreements (SLAs).

6. Maintenance and Updates

Guide users on software updates, driver installations, and system upgrades.

Support system configuration, reinstallation, or recovery as needed.

7. Process Adherence and Quality Control

Follow internal processes, compliance rules, and security guidelines.

Maintain response and resolution times within SLA targets.

8. Training and Collaboration

Assist in onboarding and mentoring junior support staff.

Participate in training sessions and knowledge-sharing meetings.

Documents Required like PC, CMM, Relieving letter , Offer letter , last 3 months pay slips

  • Technical Support Executive

    2 weeks ago

    Hyderabad, Telangana, India Vigo care Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Language Mandatory : Odia , Bengali, Telugu/Hindi/EnglishJob description:Roles and ResponsibilitiesShould have strong customer-oriented approach and problem-solving skills.Should have technical knowledge (worked in technical support role).Should be able to multitask – voice and chat process.Should have customer-oriented approach while handling any customer...

  • Tamil / Malayalam / Odia Voice Process

    2 weeks ago

    Hyderabad, Telangana, India Scoresoftlabsopc Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Greetings Scorelabs Hiring for Tele caller Ensure customer satisfaction and provide professional customer support.Maintaining a positive, empathetic, and professional attitude towards customers at all times. Required Candidate profileAny Graduate Fresher / Experienced Should have good communication With Any one Language Tamil / Malayalam / Odia ...

  • Hiring For Technical Support

    2 weeks ago

    Hyderabad, Telangana, India MRT Infotech Full time ₹ 2,80,000 - ₹ 28,00,000 per year

    Hiring for International technical support MalayalamQualification : Any graduate/undergraduatesFresher : 2.8LPAExperience : 4LPA(Depends upon last ctc 30% hike)Rotational shifts and Rotational week offs1 Way cab-25km (other way travel allowance)Languages Known : Malayalam ,Kannada, Tamilworking location: Hi-tech -cityRounds of interview1. HR2. Svar3. voice...

  • Hiring Technical Support Specialist- Hyderabad/ Coimbatore

    5 days ago

    Hyderabad, Telangana, India 2coms Full time ₹ 90,000 per year

    SUMMARY Technical Support Service Desk MNC Location: Hyderabad / CoimbatoreSalary: Up to 9 LPA5 Days Working Rotational/Night Shifts Only local candidates can apply, out locations not eligible.About the Role We are hiring experienced Technical Support Engineers to provide premium client support, troubleshoot complex technical issues, and ensure high...

  • Technical Support

    1 week ago

    Hyderabad, Telangana, India 3ghrservices Full time ₹ 2,08,000 - ₹ 4,00,000 per year

    Greetings from 3G HR ServicesWe are hiring "Technical Support" (Voice & Non Voice)Qualification: UnderGraduate/GraduateExperience:- 0- 1+YrsSalary:Freshers: LPAExperienced:- Up to 4.0 LPAShifts: - 4 Days a Week, Night ShiftsLocation: Uppal2 Way Cab is providedRoles & Responsibilities :To provide best in class Technical support to customers over...

  • Freshers - Technical Support

    1 week ago

    Hyderabad, Telangana, India Movate Full time ₹ 2,80,000 - ₹ 3,36,000 per year

    We're Hiring 100+ Freshers for Technical Support (Trainee Role) – Hyderabad.We're looking for enthusiastic graduates with excellentcommunication skillsto join ourTechnical Support team.Important: All applicants must complete an online communication test. Please apply only if you are interested in taking the test.Role:Trainee – Technical Support...

  • Technical Support

    2 weeks ago

    Hyderabad, Telangana, India Dynpro Full time US$ 60,000 - US$ 1,20,000 per year

    We are hiring for Technical Voice process with one of Big 4 clients. Interested candidates, kindly share your resume to reach out to me on Role & responsibilitiesProvide effective and timely resolution for all voice and non-voice interactions (phone, email, self-servicetickets, chats and voicemail) with end users.Analyze and resolve incidents and service...

  • Business Development Associate

    3 days ago

    Hyderabad, Telangana, India, Telangana NxtWave Full time

    RequirementsAs you’ll be doing sales hiring you’ll be required with a minimum of 1.5+ years of experience in a sales role, in Inside sales with Edtech B2C.A proven track record of consistently meeting or exceeding monthly sales targets.Demonstrated stability, with at least one year of sustained experience in previous roles..Prior experience in roles such...

  • Technical Support Engineer

    7 days ago

    Hyderabad, Telangana, India PamGro - Employer of Record Full time € 2,08,000 - € 2,86,000 per year

    We're Hiring (Contract Role) Role: Technical Support Engineer (SaaS) Location: Netherlands (Remote) Experience: 2–4 years Pay Range: €40–€55/hr Duration: 9 monthsA fast-growing SaaS company is seeking a Technical Support Engineer to provide top-notch technical assistance, troubleshoot issues, and ensure customer satisfaction across global...

  • Internal Recruiter

    2 weeks ago

    Hyderabad, Telangana, India Support Revolution Full time ₹ 3,60,000 - ₹ 7,00,000 per year

    Internal RecruiterAre you a skilled recruiter with a passion for finding the very best technical talent? If so, we want to hear from you__________________________________________________________________________________________About the role:As our Internal Recruiter, you'll be supporting the UK Talent Acquisition team by managing the end-to-end recruitment...