Remote Desktop Support Engineer

5 days ago

Bengaluru, Karnataka, India ITC Infotech Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Collaboration & EU Support

The services to be provided under the Collaboration & EUC Support tower shall include, but not be limited to, the following activities:

  • Incident & Request Management
  • HQ IT local business hours support for all incidents and service requests
  • ServiceNow ticket handling for O365, Apple, MTR systems, and general IT incidents
  • COS mailbox and user management
  • End-User Device Provisioning & Lifecycle Management
  • Provisioning of end-user devices (laptops/desktops / Mobile Devices) for both existing and new users
  • New device installation, including restoration of official user data (where applicable)
  • Operating system installation through the centralized Heineken global workplace imaging process:
  • SCCM - Operating System Deployment
  • Modern Workplace Microsoft Intune Autopilot
  • Endpoint and Device Management (Apple, JAMF, Intune)
  • Coordinate with the Official Shipping agents for Device Dispatch
  • VIP & Executive Support
  • Dedicated IT assistance for senior leadership and board members
  • priority-based resolution of VIP incidents and service requests
  • Core Administration & Access Management
  • Exchange and Printer Administration
  • Identity & Access Management (HeIDM, NERM, MyAccess)
  • Workplace & Front Office IT Support
  • IT support for Reception, Host, Mail Room, Townhall, and Front Office Coordinator functions
  • Proxy click visitor management support
  • Meeting Rooms & Collaboration Technology
  • Meeting Room Technology (MTR systems): setup, configuration, and troubleshooting along with vendor
  • Coordination and Resolution of MTR-related incidents and requests
  • Service Improvements & Projects
  • Execution of local IT projects, upgrades, and enhancements
  • Software/license management, including renewals and compliance
  • COS service improvements and automation initiatives
  • Collaboration with internal and external teams on EUC-related services
  • Analytics & Reporting
  • service now or power BI reporting and dashboarding for service performance, device usage, and license management base on existing tool
  • Supplier & Subscription Management
  • Coordination and Management of external suppliers
  • Oversight and administration of mobile subscriptions
  • Manage Periodic maintenance and AMC suppliers (Printers, Meeting room Devices Etc)

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