Manager - Delivery Quality
7 days ago
We are looking for a skilled professional with 8 to 14 years of experience to join our team as a Manager - Delivery Quality in Bengaluru.
Roles and Responsibility - Manage and oversee the delivery quality process to ensure high standards.
- Develop and implement effective quality control measures to identify areas for improvement.
- Collaborate with cross-functional teams to resolve issues and enhance overall service quality.
- Analyze data and metrics to measure performance and make informed decisions.
- Lead and motivate a team of quality professionals to achieve goals.
- Ensure compliance with industry regulations and company policies.
Job - Proven experience in managing delivery quality, preferably in IT services or BPO.
- Strong understanding of quality management principles and practices.
- Excellent leadership and communication skills.
- Ability to analyze complex data and make informed decisions.
- Experience with CRM software is an added advantage.
- Strong problem-solving skills and attention to detail.
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