Service Delivery Quality Manager

1 week ago

Bengaluru, Karnataka, India Ciel HR Full time ₹ 15,00,000 - ₹ 20,00,000 per year
Job description
  • 10-12 years of overall BPM experience and 5+ years of relevant BPM Quality management experience in Order Management domain
  • Proven experience in managing overall effectiveness of Processes through Quality Control deployment and other Assurance Interventions.
  • Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes
  • Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency. Added advantage if certified as Six Sigma Green/Black Belt
  • Ability to analyze complex data and share key process and business inferences/insights with the leadership team, including proactive operational risks and challenges.
  • Experience in modernization and digitization initiatives to enhance adoption of digital tools
  • Ability to project manage complex change initiatives by partnering with clients and drive design enhancements
  • Collaborate with Delivery team to drive optimization initiatives including support in effort estimation, planning etc.
  • Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis
  • Strong communication skills and ability to represent the companys Quality as part of Senior Leadership reviews and potential client visits
  • Ability to lead large Quality teams and constantly collaborate with external/internal and Global Quality teams to for successful execution of deliverables

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