Guest Relationship Executive

4 days ago


KPHB Colony Hyderabad Telangana, India Ferty9 Fertility Center Full time ₹ 2,40,000 - ₹ 3,00,000 per year


To remain well-groomed as per company policy.


•To Manage Google, Instagram and You tube reviews

Handling telephonic inquiries of the patients and keeping a record of the same.


•To create content required for the doctor

Booking new and follow-up appointments of the patients online and directly


Calling patients, who missed their first and follow-up appointments for the next appointment and reason for missing the same.


Greeting and welcoming the patients/guests/consultants both voice and face-to-face.


Assisting patients to filling the registration form and then registering patients


Scheduling appointments of the patients in a way that helps in minimizing patient waiting time in the system.


Managing the patients waiting time in peak hours


Managing the clinic ambiance and display (Sound/Sight/Smell & Display on television, brochures, standee, and notices)


Encouraging patients to fill up the OPD patient feedback forms and collecting the same from the patients.

  • Ensure patient records are updated and maintained in compliance with privacy and regulations.

  • Provide information about hospital services, facilities, and policies to patients and visitors.

  • Assist with administrative tasks such as filing, data entry, and inventory management.

  • Collaborate with medical and administrative staff to ensure smooth operations.

  • Resolve patient queries or issues promptly and escalate as needed.

  • Maintain confidentiality of patient information

  • Uphold the highest standards of customer service and professionalism Guest Relations Executive

Job Types: Full-time, Fresher

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person



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