Operations Manager
2 weeks ago
Operational Management
- Ensure day-to-day operations run smoothly across all departments (service, kitchen, delivery, housekeeping, and cashiering).
- Monitor revenue, expenses, P&L reports, and implement cost-control measures.
- Maintain high standards of food quality, service speed, and customer satisfaction.
- Oversee restaurant opening and closing procedures.
Staff Management
- Manage workforce scheduling and duty rosters for service & kitchen teams.
- Recruit, train, and evaluate staff performance.
- Conduct briefing sessions, training programs & enforce discipline standards.
- Solve staff issues and promote teamwork.
Customer Service
- Handle customer complaints and feedback professionally.
- Maintain guest experience standards and ensure repeat customer business.
- Implement service improvement strategies.
Inventory & Cost Control
- Regular monitoring of stock levels, ordering materials & coordinating with suppliers.
- Control food cost, wastage, breakage & pilferage.
- Check daily inventory reports and stock audits.
Sales & Marketing
- Support promotional activities, festive offers & menu launches.
- Monitor competition and recommend business growth strategies.
Compliance & Safety
- Ensure compliance with FSSAI, hygiene audit, and safety standards.
- Monitor cleanliness and maintenance of restaurant premises & equipment
Job Type: Full-time
Pay: ₹30, ₹40,000.00 per month
Work Location: In person
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