Operations Manager

2 weeks ago


Cochin, Kerala, India Khayalat Restaurant Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Operational Management

  • Ensure day-to-day operations run smoothly across all departments (service, kitchen, delivery, housekeeping, and cashiering).
  • Monitor revenue, expenses, P&L reports, and implement cost-control measures.
  • Maintain high standards of food quality, service speed, and customer satisfaction.
  • Oversee restaurant opening and closing procedures.

Staff Management

  • Manage workforce scheduling and duty rosters for service & kitchen teams.
  • Recruit, train, and evaluate staff performance.
  • Conduct briefing sessions, training programs & enforce discipline standards.
  • Solve staff issues and promote teamwork.

Customer Service

  • Handle customer complaints and feedback professionally.
  • Maintain guest experience standards and ensure repeat customer business.
  • Implement service improvement strategies.

Inventory & Cost Control

  • Regular monitoring of stock levels, ordering materials & coordinating with suppliers.
  • Control food cost, wastage, breakage & pilferage.
  • Check daily inventory reports and stock audits.

Sales & Marketing

  • Support promotional activities, festive offers & menu launches.
  • Monitor competition and recommend business growth strategies.

Compliance & Safety

  • Ensure compliance with FSSAI, hygiene audit, and safety standards.
  • Monitor cleanliness and maintenance of restaurant premises & equipment

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

Work Location: In person


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