Associate Director

Job ID: 18577

Location: Mumbai, IN

Area of interest: Private Banking & Wealth Management

Job type: Regular Employee

Work style: Office Working

Opening date: 24 Jan 2025

Key Responsibilities

Strategy

• Drive Bancasurrance in Assets channel including mortgages, LAP, BB BIL, BB LAP, Credit cards and Personal loans
• Drive non-life insurance business in Branch banking channel
• Undertake competition analysis to ensure Bank is offering best in class products
• Good understanding of the insurance industry landscape including sales channels, processes and products which are being used in the industry
• Branch/Channel, RM wise business tracking. Publish data and coordinate with ZH/CHs to see reason behind top laggards.
• Launching product trainings to drive activation and productivity
• Ensure timely circulation of relevant MISs and data feeds between internal stakeholders to ensure proper tracking of business volumes
• Developing simple processes to ensure there is acceptance for insurance as a product. Also address bottlenecks being faced by the salesteam on a process front
• Ensure timely and thorough execution of business planning files and budget files for internal sales channels

Business

• To work closely with internal stakeholders on approving Insurance providers and products
• Undertake periodic reviews for these insurers and products
• Undertake launch of products across channels.
• Overseeing release of Daily, Weekly & Monthly business MIS.
• To track & measure effectiveness of Marketing Campaigns
• Track business across geographies, products, channels to ensure superior understanding of the business

Processes

• To monitor and evaluate operations/processes for quality and effectiveness
• Work with Insurers and internal operations units to ensure execution is aligned to laid down process notes

People & Talent

• Organise and help develop product as well as sales skills trainings
• Drive mindshare amongst teams by organizing training events and recognition events, as applicable
• Ensure regulatory and internal certification process is aligned to regulatory and internal requirements

Risk Management

• Highlight issues and document in respective forums or with relevant stakeholders
• Make recommendations for improvement and coordinate with relevant stakeholders for closure
• Work with internal IT and Technology teams to ensure accurate collation and display of Bank's insurance portfolio in relevant dashboard, internal Bank systems including client screens
• Be proactive to highlight concerns, undertake Root Cause Analysis and present in relevant risk forums in order to create adequate management awareness around issues while working towards a robust resolution process

Governance

• Good understanding of basic IRDAI and RBI regulatory guidelines around Corporate Agency business
• Ensure timely implementation of regulations within SCB
• Continuous monitoring to check for any gaps in understanding or data collation or data submission or process framework
• Incumbent is expected to have a clear understanding of Bank's internal policy and processes around Bancassurance business

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Banca Team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Ensure adherence to IRDAI and RBI requirements in the country.

Key stakeholders

• Business teams like Assets sales teams
• WM Governance teams including but not limited to:
• Legal
• Compliance
• Operational Risk
• Business Risk
• Operations team
• WM COO
• SCB Group team
• Insurance partners

Other Responsibilities

• Embed Here for good and Group's brand and values in Banca Team Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

Skills and Experience

• Bancassurance/Insurance landscape and regulatory requirements

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.