Associate - Logistics Coordinator L&OD

Associate - Logistics Coordinator L&OD

Position Summary:

Maximus' Learning and Organizational Development (L&OD) function is seeking a Training Specialist - Training Logistics Coordinator. Reporting to the Sr. Project Manager – Global Leadership and Professional Development, you'll have the unique opportunity to positively impact the entire company. We are committed to taking a proactive approach to ensure we have the right people, with the right skills, at the right time.

The Training Logistics Coordinator will play a critical role in supporting the delivery of high-impact learning experiences across Maximus – U.S. This role is responsible for the coordination of both virtual and in-person Instructor-Led Training (ILT) offerings. The ideal candidate should be highly organized, detail-oriented, an innovative systems thinker, and thrives in a dynamic, fast-paced environment where managing multiple competing priorities on an enterprise-wide basis is a core responsibility.

Key Responsibilities:

Program Training Coordination

o Schedule and manage virtual and in-person ILT sessions on behalf of the Total Talent Management (TTM) team under the Shared Learning Model (SLM) within project management software ) identifying and incorporating automations and other AI innovations wherever possible.

o Work with SLM program leaders to streamline, standardize, document, and automate participant communication (where possible) for SLM programs to enhance participant experience.

o Maintain and update SLM program pages on the Learning and Organizational Development SharePoint site (e.g. upcoming class dates / available seats)Provide maintenance for all applicable programs across multiple vendor portals and platforms, including, but not limited to: audit, setup, tracking, reporting, pre-work assignments, follow-up actions, and session close-out activities.Manage venue/room bookings for onsite training, virtual platform setup, and technical troubleshooting, as needed.

End-to-End Process Management

o SLM Program Support and Coordination:

Spearhead standardization and centralization (where possible) for all virtual and in-person SLM programs, including but not limited to: documented processes, communication cadences, onboarding materials, and LMS builds.

Provide support and/or ownership for internal program Key Performance Indicators (KPIs) in partnership with SLM Program Leaders to ensure compliance with internal standards.

Attend and/or review recordings of SLM meetings to stay updated and current on new and existing program updates, changes, and evolutions.

Suggest ways for continuous improvement to processes, as applicable

Systems Coordination and Innovation:

Ability to demonstrate comprehensive understanding of the training life cycle, providing thought leadership for coordination, standardization, and build-out efficiencies.

Evaluate processes, identify gaps, document and maintain accurate recordkeeping for Standard Operating Procedures, and recommend ways for continuous improvement, as applicable

Roles and Responsibilities

U.S.-Based Stakeholder Collaboration

o Partner with U.S.-based Specialist – Learning and Organizational Development (LOD):

On coordination, handoff, and/or execution of ILT special requests and events.

Cross-reference and ensure Learning and Organizational Development (LOD) newsletter classes are accurately publicized each month.

o Partner with U.S.-based SLM Program Leaders:

Spearhead collection of class schedules and facilitator availability from SLM program leaders quarterly. Provide session information to LOD Operations for session build-out and publication in LMS.

Provide support on new and existing program logistics, as needed.

o Vendor Management - Attend and/or review recordings of vendor meetings to stay looped into updates and roadmap enhancements.

Required Qualifications:

Education & Experience

o 1–4+ years of experience coordinating ILT programs in a corporate or professional training environment.

o Requires understanding of, and/or familiarity with U.S. business culture.

o Bachelor's degree (e.g. Education, Business, or related field preferred).

Core Skills

o Strong organizational and time management skills with the ability to manage multiple concurrent training sessions.

o Excellent written and verbal communication skills with the ability to communicate and interact with all levels of audience, including executives.

o Strong customer service orientation with the desire and ability to work both autonomously and collaboratively across global, multi-cultural teams.

o Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Technical Skills

o Previous experience with Learning Management Systems (LMS), preferably Cornerstone OnDemand (CSOD).

o Administrative experience of, or familiarity with:

Virtual meeting platforms (Zoom and Microsoft Teams).Project management software (e.g. )

o High aptitude to learn, utilize, and create efficiencies in internal and external training portals and programs to manage training logistics.

Global L&D Exposure:

o Leadership and team members for this role will be located primarily in the U.S.

o Prior experience working on projects for U.S.-based stakeholders is strongly preferred.

o Work hours must allow for at least 5 hours of overlap with U.S. time zones each week for effective collaboration.

Preferred Qualifications:

Previous experience supporting enterprise-wide training programs.

Working knowledge of e-learning tools and digital content delivery platforms

Prior experience working on projects for U.S.-based stakeholders

High technical aptitude, including experience working with Power Automate and Power BI