Key Account Manager

Job Title: Key Account Manager - Residential

Division/Company/Entity: ASSA ABLOY India

Location: Delhi

Department: Projects

Reports to: Zonal Manager North (Residential)

Does this job have supervisory responsibilities? - No

Position Summary

The position will oversee and drive the expansion of projects business in the Residential segment across the assigned territory. The position will be responsible for planning, developing and delivering the revenue objectives of the assigned segment by the implementation of the business strategies. The position will also be responsible for supporting and overseeing the application and coordination of public and private sector tenders through sub-contractors or directly. Developing Working relationship with Top Developers of the assigned territory.

Roles and Responsibilities:

• Build a Strong pipeline of projects in the Residential segment by reaching out to the Project owners, builders, architects, Consultants
• Coordinate with the National Manager Residential to ensure the smooth transition of the quote to cash process, ensuring customer satisfaction and timely delivery of the project
• Build relationships with end customers in the Residential segment like Major Developers, Architects etc, ensure timely follow up and review the projects pipeline
• Address customers' technical queries and requirements by facilitating communication with the Specifications team
• Collaborate with the Product Management team to ensure that the product offering is aligned with the needs of the market and also identify further opportunities for product development and innovation
• Focus on the conversion of quotations to Purchase Order
• Prepare and present various business reports such as Sales forecast for the segment on a monthly/quarterly/annual basis, as required
• Work with the other internal teams such as Product Management, Marketing and Specifications, to engage customers by planning various events like lunch and learn, etc. and participating in trade fairs, etc.
• Coordinate with Regional Service team to ensure timely installation; handle customer escalations and provide timely response to customer feedback

Skills Required:

• Strong customer focus
• Strong drive to deliver high growth
• Excellent relationship building and communication skills
• Advanced knowledge of MS Excel and PowerPoint with good analytical skills
• Ability to make effective conversations with project owners/architects/Project Management Consultants

Educational Qualification and Experience:

• Graduate Engineers; Specialization in Civil/Mechanical stream will be preferred
• MBA in Sales and Marketing will be an added advantage
• Relevant experience of 10 – 12 years with the same industry

Note: This job description is not intended to be an all-inclusive list of duties and responsibilities. Rather, it is intended only to describe the general nature of the job. Employee may be expected to perform other related duties as required to meet the ongoing needs of the organization.

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