IT Assistant
4 days ago
Overview
- Jhpiego is a nonprofit global health leader and Johns Hopkins University affiliate that is saving lives,
- improving health, and transforming futures
- We partner with governments, health experts, and local
- communities to build the skills and systems that guarantee a healthier future for women and families.
- Jhpiego translates the best science and practice into moments of care that can mean the difference
- between life and death for women and families
- The moment a woman gives birth; the moment a midwife
- helps a newborn to breathe
- Through our partnerships, we are revolutionizing health care for the worlds
- most disadvantaged and vulnerable people.
- In India, Jhpiego works across various states in close collaboration with national and state governments,
- providing technical assistance in the areas of family planning, maternal and child health, strengthening
- human resources for health, and non-communicable diseases
- These programs are funded by USAID,
- Takeda Pharmaceutical Company Limited, UNICEF, World Health Organization, University of Manitoba,
- Bill & Melinda Gates Foundation, Childrens Investment Fund Foundation (CIFF), MSD for Mothers, and
- others.
- The IT Associate is responsible for providing service desk support to 200+ users, and maintaining the
- network and server infrastructure
- The nature of this work requires an individual who is service-oriented,
- organized, and who can interact with diverse end-users and technical staff, prioritize tasks, and resolve
- technical issues
- The position report to the Senior IT Officer.
- Responsibilities
- User Support
- Provide technology L1 support to staff.
- Install and manage software, including updates and license compliance.
- Remedy all issues relating to malware.
- Verify that Microsoft Windows and Software Updates are installed regularly.
- Maintain computers including the replacement of parts.
- Manage & update the Jhpiego Intranet portal.
- Experience supporting desktops, laptops, and mobile devices.
- Remote support to India branch offices.
- Operating support for MAC, Ubuntu, and Windows platforms.
- Configuring & troubleshooting Office 365.
- Preventive maintenance and report sharing with IT Manager.
- Network
- Maintain network equipment including all switches, wireless access points, and Firewall(s).
- Monitor and run diagnostics to ensure that all systems are running smoothly.
- Maintain network devices including printers and All-in-One Copiers.
- Maintain and regularly test power backup systems (e.g., UPSs, battery arrays).
- Provide technical specifications to users across offices in terms of IT procurements.
- Handling Avaya IP phones in the office.
- Backup
- Institute and maintain a rigorous and regular backup system for all end-user computers and
- servers in the office, ensuring that all computers are backed up at all times.
- Implement disaster recovery in alignment with Jhpiego business needs and HQ-Baltimore ISTS
- process and procedures.
- Compliance
- Communicate regularly with the Global IT team to ensure that the Country Office is following
- Jhpiego IT regulations and best practices.
- Maintain system and configuration change documentation.
- Follow Jhpiego IT Service Management processes (JIRA)
- Maintain inventory of IT hardware and software.
- Any other tasks assigned by the supervisor.
- Server and Data Center
- Should have the experience to handle the complete IT infrastructure of an organization
- including hardware (Laptop, desktops, tablets, servers, printers, etc.), applications, security
- (gateway, endpoints), power/UPS management, VPN, NAS, SAN, Service desk and
- vendor/partner coordination.
- Responsible for maintenance of all IT hardware and software inventory including UPS, Servers,
- firewall, and other IT assets.
- Understanding of switches, firewalls (preferably SonicWall), access policies, and usage of
- reporting utilities present in the network and server operating systems
- Required Qualifications
- A Bachelors degree in Informatics/Computer Science or equivalent knowledge and skills
- At least 2 years and above experience in a similar role.
- ITIL Foundation Certificate in IT Service Management.
- Basic knowledge of Microsoft Windows Server 2016/2019, Active Directory, TCP/IP, and Internet
- connectivity.
- Basic knowledge of Office 365, MS Azure, Azure AD), Mac OS, Linux, My SQL DB, Ubuntu, and
- SharePoint will be an advantage for this position.
- Experience with server hardware from major vendors (Ex: DELL, HP).
- Sound knowledge of cabling and wiring standards, network technologies such as DHCP, DNS,
- and PPP, wireless technologies, network protocols & LAN\WAN topologies (includes Ethernet,
- Remote Access, TCP/IP, and VPN Routing Protocols).
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