Senior Customer Relationship officer
3 days ago
Company Description
Founded in 2015, BlackBuck is India's largest digital trucking platform, pioneering the shift of trucking operations from offline to online. With over 30% of India's truckers transacting on the platform, BlackBuck leverages data science and technology to solve critical challenges within the trucking ecosystem. The company offers end-to-end digital solutions tailored to truckers' needs, from finding loads and enabling payments to analyzing driver behavior and providing financing. Trusted by millions of truckers across 1 lakh villages, BlackBuck empowers fleet owners to efficiently manage and grow their businesses.
Role Description
This is a full-time, on-site role for a Senior Customer Relationship Officer based in Varanasi. The Senior Customer Relationship Officer will be responsible for building and maintaining strong relationships with customers, addressing customer inquiries and resolving issues promptly. Additional responsibilities include managing customer feedback, driving customer satisfaction, and collaborating with internal teams to enhance service quality. The role also involves identifying opportunities to improve customer engagement and ensuring customer loyalty through proactive communication and solutions.
Qualifications
- Customer Relationship Management, Customer Service, and Issue Resolution skills
- Communication, Listening, and Conflict Resolution skills
- Analytical Thinking, Problem-Solving, and Attention to Detail
- Ability to work in a team and collaborate across departments
- Proficiency in using customer relationship management tools and similar platforms
- Experience in the logistics or transportation industry is a plus
- Bachelor's degree in Business, Communications, or a related field
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