Technical Account Manager

1 week ago

Bengaluru, Karnataka, India Razorpay Software Private Limited Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). 

The Overview:

As a Technical Account Manager (TAM), you will play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants. Your responsibility will extend to building and nurturing strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for our products.

Responsibilities:

Customer Engagement:

  • Establish and maintain robust relationships with Super Enterprise Merchants, serving as the go-to person for all technical and product-level discussions after Go-live.
  • Proactively engage with customers to understand their queries, conduct hands-on troubleshooting, and ensure timely resolution of technical challenges.

Technical Expertise:

  • Demonstrate a comprehensive understanding of the Razorpay product stack.
  • Report and escalate issues or bugs to the Product/Software engineering teams using tools like Jira, actively collaborating towards swift resolutions.

Advocacy and Business Alignment:

  • Advocate and drive desired Merchant behavior, identifying opportunities where Razorpay products and technologies can optimally align with the merchant's monetary transaction needs.
  • Act as a subject matter expert, driving best practices with the merchant, documenting technical information, gathering feedback, and contributing to product enhancements.

Collaboration:

  • Collaborate closely with Sales, Product, and Engineering teams on a day-to-day basis, ensuring seamless communication and alignment of goals.

Skills and Requirements:

  • Professional Experience: Previous experience in customer success and/or account management, with a focus on the technical aspects, in a SaaS environment. (Experience in Fintech is a Plus)
  • Communication and Presentation Skills: Excellent written and verbal communication skills, coupled with effective presentation abilities.
  • Project Management:Strong multitasking and project management skills, showcasing initiative, self-motivation, and teamwork.
  • Technical Proficiency:Experience with tools such as Jira, Zendesk, or similar, and a basic understanding of programming (a plus).
  • Customer Focus:Ability to discern evolving customer requirements and map them to platform features.
  • Organizational Skills:Exceptional project management and organizational skills, especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines.

Preferred Qualifications:

  • 2+ years of experience in technical product and SaaS disciplines in a customer-facing role.
  • B.Tech/M.Tech degree in Computer Science/Information Science. Technical certifications are a plus.

Role Information:

  • Role: Technical Account Manager
  • Industry Type: Software Product
  • Department: Business Engineering & Product Management
  • Employment Type: Full Time, Permanent
  • Role Category: Product Management - Technology

Education:

  • UG: Any Graduate
  • PG: Any Postgraduate
Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Follow us on LinkedIn & Twitter

  • Technical Account Manager

    4 days ago

    Bengaluru, Karnataka, India Okta Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Join our team Were building a world where Identity belongs to you.About the Team: The Technical Account Manager (TAM) at Okta will specialize in enterprise identity, focusing on Workforce Identity Cloud (WIC) and Customer Identity Solution (Okta CIAM). The role involves providing customers with strategic technical guidance on Okta's comprehensive suite of...

  • Technical Account Manager

    2 weeks ago

    Bengaluru, Karnataka, India Okta Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Get to know OktaOkta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.At Okta, we celebrate a variety of...

  • Technical Account Manager

    1 day ago

    Bengaluru, Karnataka, India Talentiser Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Hi,One of our Client is seeking a Technical Account Manager who will be responsible for working with and supporting the customer to derive Operational Value and Success from the Client solutions.Responsibilities will include primary responsibility, post initial Go Live, for the Day to Day Functional, Operational and Usability enablement for Customers.The...

  • Technical Account Manager

    3 days ago

    Bengaluru, Karnataka, India Cherry Merry Home Foods Full time ₹ 2,50,000 - ₹ 3,70,270 per year

    Job Title: Pre-Sales Engineer / Assistant Manager – OEM & Key Account Sales (HVAC & BMS Solutions)Job SummaryWe are seeking a dynamic and technically proficient Pre-Sales Engineer / Assistant Manager to lead key client relationships and OEM partnerships in the HVAC, Building Management Systems (BMS), and Energy Management sectors. The role combines...

  • Technical Account Manager

    2 weeks ago

    Bengaluru, Karnataka, India Radware Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    ·       At least 5 years industry relevant, Networking and Security integration/maintenance work experience·       Excellent knowledge and hands-on experience of networking equipment (routing, switching), firewalls, IDS/IPS, network protocols and DoS protection·       Security consulting experience·       Strong presentation...

  • Technical Account Manager

    2 weeks ago

    Bengaluru, Karnataka, India Kapture CX Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Role Overview:As aTechnical Account Manager, you will be the go-to technical advisor and problem-solver for our clients, ensuring their success in using Kapture's platform. You will be responsible for managing complex technical issues, implementing solutions, and providing world-class customer service. You will work closely with both internal teams and...

  • Technical Account Manager

    1 week ago

    Bengaluru, Karnataka, India LambdaTest Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    The Technical Account Management (TAM) team focuses on the themes of align, enable, and expand. We align with customers' desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment.ResponsibilitiesPartner with our customers in...

  • Technical Accounting

    2 weeks ago

    Bengaluru, Karnataka, India Connor Group Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    We're looking at you—high-achievers, challenge-seekers, and innovation-chasers.Professionals who never shy away from complex problems. We hire the top 1% and let your talents soar.Preferred Skillset: US GAAP, IFRS, AdvisoryLocation: Pune, Hyderabad, Bangalore, Mumbai, Delhi (NCR)Shift Timing: 3pm-11:30pm ISTLevel: Supervising Senior (3-6 years of...

  • Cloud Technical Account Manager

    1 week ago

    Bengaluru, Karnataka, India Check Point Software Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key ResponsibilitiesManage a book of large Enterprise customers, be responsible for account health, renewal, and revenue growth.Guide product adoption to achieve business outcomes by gaining a deep understanding of typical business challenges faced by our customers and appropriately map features and services.Serve as a trusted technical advisor for our...

  • Technical Account Manager

    1 week ago

    Bengaluru, Karnataka, India Locus Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Technical Account ManagerLocation: ThailandAbout LocusBattle-tested in 350+ deployments across 30+ countries, Locus is an agentic Transportation Management System for all-mile, all-channel, trusted by enterprises like Unilever, Nestlé, and Siam Makro. The platform unifies orders, capacity, and carrier networks into one living plan, aligning...