Technical Account Manager

Job Title: Technical Account Manager

Location: Thailand

About Locus

Battle-tested in 350+ deployments across 30+ countries, Locus is an agentic Transportation Management System for all-mile, all-channel, trusted by enterprises like Unilever, Nestlé, and Siam Makro. 

The platform unifies orders, capacity, and carrier networks into one living plan, aligning planning, execution, and settlement so promises become proof. AI co-pilots with guardrails surface risk early and recommend the next best move to protect SLAs and reduce empty miles.

 In 2025, Locus joined the Ingka Group (IKEA Retail) family, marking a major milestone in our journey. Backed by the scale and strength of IKEA, we continue to operate independently while accelerating our mission to make global supply chains faster, smarter, and more sustainable.

Since 2015, Locus has been on a mission to make logistics decision-making intelligent, sustainable, and real-world ready. Our platform has powered billions of deliveries across 30 + countries for global enterprises, driving measurable impact in cost savings, carbon reduction, and SLA performance. With the strength of the IKEA ecosystem behind us, we're scaling that impact even further.

Headquartered in Bangalore, with teams across the U.S., U.K., UAE, and Southeast Asia, Locus brings together 170 + engineers, designers, and problem-solvers united by a single goal: to reinvent how the world moves goods.

We look for people who are:

• Global in mindset: curious about diverse markets and ideas.
  
  

• Unrelenting in drive: energized by complex challenges.
  
  

• Intelligent in approach: analytical, creative, and thoughtful.
  
  

• Dynamic in execution: adaptive and decisive in fast-moving contexts.
  
  

• Exact in craft: detail-oriented and committed to excellence.

Role Overview

We are looking for a Technical Account Manager to join our growing team and lead the implementation of our solutions for a key retail client in Thailand. The individual will work as part of the TAM/Customer Success team to deliver logistics, solution-oriented services to the clients.

Responsibilities: 

• Implementation: Take ownership of the end-to-end deployment process, ensuring the successful implementation of Locus solutions for our retail client in Thailand.

• Project Planning: Develop comprehensive deployment plans, outlining milestones, timelines, and resource requirements. Collaborate with cross-functional teams to ensure alignment with business objectives.

• On-site Deployment: Travel across Thailand to various cities to oversee the rollout of our software, providing hands-on guidance, troubleshooting, and support.

• Stakeholder Collaboration: Work closely with internal teams, external vendors, and client stakeholders to coordinate and communicate deployment activities. Ensure a smooth and efficient deployment process.

• Training and Support: Conduct training sessions for end-users, providing necessary guidance and support. in both English and Thai language.  Address any issues or concerns during and after deployment.

• Quality Assurance: Implement rigorous testing procedures to ensure the functionality, performance, and reliability of the software. Monitor and address any issues that arise during deployment.

• Communication Skills: Demonstrate strong communication skills in English and Thai, both written and verbal, to effectively convey technical information to diverse stakeholders.

• Documentation: Maintain accurate and up-to-date documentation of deployment processes, issues, and resolutions. Provide regular reports to the leadership team.

Qualifications:

• Relevant experience of 3+ yrs in Technical Account management.

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proven experience in software implementation and project management, preferably in the retail or supply chain industry.

• Strong understanding of retail industry and supply chain processes.

• Excellent communication in English and Thai along with good interpersonal skills.

• Willingness to travel extensively across Thailand.

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

• Problem-solving mindset and the ability to adapt to evolving requirements.

Why join Locus

Join Locus and become part of a visionary team that is redefining logistics through innovation and smart distribution. We provide competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will drive both your growth and that of the organization.

Locus is an equal opportunity employer dedicated to creating a diverse and inclusive workplace.