Cloud Technical Account Manager

2 days ago

Bengaluru, Karnataka, India Check Point Software Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibilities

  • Manage a book of large Enterprise customers, be responsible for account health, renewal, and revenue growth.
  • Guide product adoption to achieve business outcomes by gaining a deep understanding of typical business challenges faced by our customers and appropriately map features and services.
  • Serve as a trusted technical advisor for our customers. Liaison with Solutions Architects, Product, Engineering, and Support teams to address customers' technical needs.
  • Provide demos, feature updates, and education resources to help customers learn and adopt our cloud products.
  • Through regular meeting cadence, proactively uncover customer needs and new use cases, anticipate risks, and collaborate with other departments to protect and grow your accounts.
  • Guide a customer along a maturity curve to adopt more complex features and use cases.
  • Build relationships with customers, help them unblock challenges, and turn them into advocates.
  • Team and collaborate well across a diverse and matrixed internal organization to drive customer success.

Qualifications

  • 5+ years of experience in a technical customer facing role across Customer Success, Technical Account Management, Solutions Architecture, Sales Engineering or related areas.
  • Self-starter with a proven track record of driving customer success and aligning internal resources for customer outcomes.
  • Ability to uncover evolving customer requirements and map to platform features.
  • Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers.
  • Executive communication style and experience, with a positive "can do" attitude.
  • 5+ years of experience in designing, delivering, maintaining or managing Cloud Infrastructure, or Cloud Security solutions required.
  • 2+ years of security architecture, cloud security architecture, information security consulting, or GRC network infrastructure management experience in an enterprise environment preferred.
  • Must have a solid understanding of common cloud technologies - Alibaba, Amazon AWS, Azure and GCP.
  • Must be competent with scripting (e.g. Bash, Perl, Python, Ruby, PHP) and be ready to build new tools for customers as and when needed.
  • Team player with the highest level of integrity, who looks to innovate and improve process and programs.
  • Proactive, organized, analytical, detail oriented, and persistent.
  • Ability to travel up to 30% of the time (post-pandemic)

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