Customer Support Executive

2 days ago

Chennai, Tamil Nadu, India VeCura Wellness Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title:
 Customer & Chat Support Executive – Bilingual (Telugu, Tamil and English) or (Telugu, Hindi and English)

Location: Chennai - AVE Corporate office

Key Responsibilities

  • Handle inbound and outbound customer calls to provide information about 4UWELL products.
  • Guide customers in choosing the right products based on their needs and health goals.
  • Manage chat support across social media, website, and messaging platforms.
  • Follow up on Meta-generated leads and 
    convert them into sales.
  • Maintain daily call and chat reports
    , including 
    End-of-Day (EOD) data submission
    .
  • Assist customers with order placement, payment, and delivery tracking.
  • Build strong customer relationships to encourage repeat purchases.
  • Coordinate with the sales and marketing team for smooth lead handling.

Requirements

  • Fluency in Telugu, Tamil, and English
     (speaking & writing).
  • Hindi proficiency
     is an added advantage.
  • Minimum 
    1 year of experience
     in customer support / telecalling / inside sales (preferably in health, wellness, or FMCG).
  • Strong communication, persuasion, and interpersonal skills.
  • Comfortable using CRM tools, Excel/Google Sheets, and chat platforms.
  • Ability to work in a target-driven environment.
  • Positive, empathetic, and customer-first attitude.

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