Benefits Delivery Administrator

3 days ago

Mumbai, Maharashtra, India WTW Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Description

KPI Management

  • Administer ongoing benefit system activities
  • Receive and process import data files containing indicative data, election data, dependent and beneficiary

data

  • Generate payroll/vendor feeds, as well as ad-hoc management reports
  • Process and fulfil, confirmation statements and other benefit related materials
  • Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems
  • Review error reports and resolve issues as needed utilizing case management tool
  • Exercise discretion and independent judgment in responding to and resolving client issues
  • Develop and maintain system processing documentation and processing calendar
  • Set up and test data encryption and transmission protocols with client and vendors
  • Manage fulfilment inventory with clients
  • Provide back up for other team members as needed
  • Attend ongoing client status meeting as needed to establish client relationship
  • Attend internal project meetings to ensure project continuity into ongoing
  • Meet service level agreements across all clients

Evening shift- 6:30pm – 3:30am (fixed shift)

Location:-Vikhroli

Principal Duties/Responsibilities

  • Assist project team with client assignments to deliver timely, within-budget and high-quality work
  • 100% compliance with SOC1 and Professional Excellence criteria
  • Help develop and maintain system processing documentation
  • Analyze process workflow and recommend improvements to increase efficiency and effectiveness
  • Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers

Relationship management

  • Take initiative to proactively share knowledge and/or experience with team members
  • Develop strong partnerships with team members
  • Work collaboratively with other members of the team to meet internal and client objectives
Qualifications

Qualifications:

Minimum bachelor's degree

Knowledge, Skills and Abilities

Good with MS Office

Communication

Excellent Communication, both written and verbal – in particular verbal communication

Tenacity for following up with a broad range of stakeholders

Ability to network with entire Willis Towers Watson organization and get things done by building bridges

Soft Skills

Proactive approach, Results focused, highly motivated, self-starter

Strong can-do attitude, positive towards change

Works well with teams and promotes best practice sharing

Knowledge/Experience:

Work experience with US counterparts and projects preferred, but not mandatory

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