Key Account Manager
1 week ago
Account Management:
Build and maintain strong, long-lasting relationships with key clients.
- Serve as the primary point of contact for key accounts, addressing inquiries, concerns, and feedback promptly.
Develop customized strategies to meet clients' business objectives and KPIs.
Business Development:
Identify and pursue opportunities to expand client portfolios and increase revenue.
- Collaborate with cross-functional teams to introduce new products, services, or features.
Analyze client data to identify trends and recommend actionable strategies for growth.
E-commerce Operations:
Understand e-commerce platform dynamics and guide clients on optimizing their online stores.
- Ensure smooth drop shipping operations, including inventory management, supplier coordination, and order fulfilment.
Monitor and manage pricing, promotions, and marketing campaigns for client accounts.
Performance Analysis & Reporting:
Track and report on key performance metrics, providing insights and recommendations for improvement.
Prepare and present business reviews and performance updates to clients and internal stakeholders.
Client Satisfaction & Retention:
Proactively address potential issues to maintain a high level of client satisfaction.
Conduct regular check-ins to gather feedback and implement necessary changes.
Skills:
- Excellent communication and interpersonal skills, with the ability to build rapport with clients.
- Strong negotiation skills and a goal-oriented mindset.
- Proficient in CRM software and MS Office Suite.
Ability to work independently and as part of a team in a fast-paced environment.
Personal Attributes
:- Familiarity with global drop shipping suppliers and marketplaces (e.g., AliExpress, Oberlo, etc.).
- Experience working with international clients and markets.
- Detail-oriented and able to manage multiple accounts simultaneously.
A passion for to learn and execute.
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