Business Analyst

ABOUT IQ-EQ

We're a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. 

We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world's top 15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We're driven by our Group purpose, to power people and possibilities.

JOB DESCRIPTION:

Senior Business Analyst

Department: Group Operations   

Responsibilities (how we will measure success)

• A seasoned Business Analyst with experience of large/ complex transformation projects throughout the whole change lifecycle, you will be working within the Transformation Team. This role will see you working with colleagues and other stakeholders to investigate operational issues, problems, and new opportunities, seeking effective business solutions through improvements in aspects of business areas or systems.

Tasks (what does the role do on a day-to-day basis)

• Support Transformation Team in the delivery of Programmes and Projects by working with colleagues and other stakeholders to investigate and model business functions, business processes, information flows and data structures.
• Building and maintaining strong working relationships with key stakeholders to ensure full engagement in the business analysis and requirements gathering process, solving conflicts where required
• Managing the end-to-end requirements process from definition, traceability and change control ensuring the full range of business needs are captured
• Process definition, including 'as-is' state, identification of process improvements and modelling future state processes – ideally aligned to BPMN standards
• Specifying data, data objects and information flows that align with the needs of the business
• Analysis of underlying issues and their root causes, identifying available options and recommendations for improvement
• Defining test approach / strategy and user acceptance tests for new or improved business processes and IT systems; supporting coordination of test activities, including defect management and resolution.
• Defining holistic solutions that address organisational, people, processes, information and technology aspects, justifying the solutions when supporting the development of a business case for a business change initiative.
• Producing high quality business analysis deliverables using relevant documentation styles in line with organisational standards using appropriate tools
• Supporting a smooth transition of projects into BAU, providing suitable training support and documentation in line with operational best practices

Key competencies for position and level

• Has in-depth knowledge of Business Analysis discipline
• Works with others to solve complex global problems, taking on a new perspective to existing solutions
• Works independently, receives minimal guidance
• Strong communicator

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Taking Ownership & result focused
• Resilience
• Positivity
• Proactivity & Drive

Required Experience

Essential Criteria:

• Proven Business Analysis experience within the Regulated Financial Services Industry
• Comfortable communicating with diverse stakeholders including subject matter experts, peers, managers, customers and suppliers.
• Can do' attitude, ability to cope with tight deadlines and work under pressure effectively and professionally
• Ability to take initiative and self-manage
• Excellent communication skills, (both written and oral) with the ability to flex communication style to suit the audience  
• Strong problem-solving skills with the ability to identify problems and challenges, demonstrating strong analytical ability as well as providing informed insights
• High degree of literacy in applications such as; MS Word, MS Excel, MS PowerPoint, MS Visio
• Ability to grasp abstract/new concepts quickly and take a creative approach to resolving a range of issues
• Strong facilitation and presentation skills, with experience of running results driven workshops
• Fluent in English Language

Desired Criteria:

• Previous experience in projects focused on implementing new operating models / changing existing operating models including multi-location operating models and Shared Service Centres / Centres of Excellence.
• Experience of operating within a firm that shares some of the following features: -
  • Globally distributed teams
  • Fast-paced and rapidly evolving environment
• Knowledge of or experience working in a Private Equity / Investor services industry

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We're committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.