Quality Analyst

4 days ago


Kolkata, West Bengal, India Reliance Jio Infocomm Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Job Description

Posted Date
26 Sep 2025

Function/Business Area
Customer Service

Location
Kolkata

Job Responsibilities

  1. Assess sample calls for pre-defined audit monitoring as per evaluation criteria defined by business
  2. Adhere to the sample guideline set by the organization
  3. Ensure completion of assessment target on daily, weekly and monthly basis
  4. Ascertain right coaching needs are identified by the operations team through their evaluations
  5. Conduct documentation and reporting as per timelines and defined formats
  6. Carry out calibration with stakeholders as per agreed process
  7. Identify and escalate risks and quality issues for efficient resolution
  8. Create quality reports as per organization standards
  9. Analyze the factors to meet the operation and standard reporting requirements within the quality function.

Education Requirement
Graduation degree in any discipline

Experience Requirement
years

Skills & Competencies

  1. Knowledge of quality standards and processes
  2. Planning skills
  3. Communication skills
  4. Liaison skills
  5. Team management skills
  6. Detail oriented
  7. Solution mindset

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