Quality Analyst
4 days ago
Posted Date
26 Sep 2025
Function/Business Area
Customer Service
Location
Kolkata
Job Responsibilities
- Assess sample calls for pre-defined audit monitoring as per evaluation criteria defined by business
- Adhere to the sample guideline set by the organization
- Ensure completion of assessment target on daily, weekly and monthly basis
- Ascertain right coaching needs are identified by the operations team through their evaluations
- Conduct documentation and reporting as per timelines and defined formats
- Carry out calibration with stakeholders as per agreed process
- Identify and escalate risks and quality issues for efficient resolution
- Create quality reports as per organization standards
- Analyze the factors to meet the operation and standard reporting requirements within the quality function.
Education Requirement
Graduation degree in any discipline
Experience Requirement
years
Skills & Competencies
- Knowledge of quality standards and processes
- Planning skills
- Communication skills
- Liaison skills
- Team management skills
- Detail oriented
- Solution mindset
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