
Network Engineer L1
4 days ago
Job Title: -
Network Engineer L1
Job type: - Permanent (in office)
Location: - Navi Mumbai
Client: - (
NABARD)
Experience Required:
2+ Years
Key Responsibilities:
Ticketing & Incident Management
· Provide first-line support to users through phone, email, or ticketing systems.
· Raise, track, update, resolve, and close tickets using tools such as
ServiceNow, Freshdesk, Jira
, etc.
· Escalate unresolved issues to the appropriate teams with complete documentation.
Troubleshooting & Technical Support
· Diagnose and resolve hardware/software problems on desktops, laptops, and mobile devices.
· Assist in basic network troubleshooting –
LAN, WAN, Wi-Fi, IP configuration
.
· Install, configure, and support common desktop applications and OS.
Backup & Recovery Support
· Monitor scheduled backup jobs; perform manual backups when needed.
· Support restoration and recovery operations ensuring data integrity.
Data Center (DC) & Disaster Recovery (DR) Support
· Support DC/DR-related issues per process guidelines.
· Follow business continuity protocols during critical outages.
Communication & Collaboration
· Work with network/server/security teams for issue resolution.
· Share insights from recurring issues and suggest process improvements.
· Maintain a user-friendly approach and high customer satisfaction levels.
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