ServiceMax Business Analyst

Job Summary Information

Function:

Information Technology

Job Family:

IT Business Relationships & Analysis

Family Description:

Senior Business Analyst plays a substantial role in the implementation of our strategy in the Building Technologies & Solutions Business Unit within Europe/Middle East. This position is part of the Business Engagement Team and a link between Service Business Partner and different IT Teams.

Typical responsibilities may include facilitating the process to collect and define BU requirements, providing expert advice and recommendations on best practices, and performing analysis on business or systems processes to identify improvements.

Role:

Senior Business Analyst

Role Description:

Analyzes and improves systematic processes to increase efficiency and productivity. Identifies, analyzes, and troubleshoots the root cause of issues. Documents and evaluates required data and information. Support the creation of the detailed implementation plan. Gathers detailed business requirements leveraging standard templates and processes. Drives and challenges business units on their assumptions. Validates that solution design fulfills business requirements. Identifies opportunities for improvements that can be accomplished through existing and/or new technologies. Assists key users in defining the UAT scenarios and testing. Supports users during project and enhancement stabilization.

Job Specifics

Job Function:

Senior Business Analysts supports alignment of Business and IT objectives, identify opportunities for process advancement leveraging technology, support creation of business capability and technology projects, translate business capabilities into functional requirements, and work with business stakeholders and IT Delivery teams to develop, test, and deploy solutions.  Coordinates with other project teams to ensure that interdependencies are defined and resolved. Ensures the right information is identified at the appropriate level of detail to assist in analysis of the business as well as ensure the solution enables modes of accessing and analyzing data and / or requested functionality that are most conducive to fulfilling the objectives of the business.

Job Responsibilities:

• Work with business partners, IT Business Lead (ITBL), delivery team and architects to define and document user stories, existing and to-be business processes and functional requirements applicable for a line of business on EMEALA region level and/or country specific requirements.
• Drives discussions ensuring maximum standardization and synergies across LOBs in EMEA and on enterprise level.
• Triage new requests and set appropriate delivery expectations with business partners
• Provide production support for Service systems' usage issues
• Contribute to cross-functional projects for technical development that involve integration between ServiceMax, Salesforce, Oracle and other applications
• Accountable that deliverables meet requirements with regards to software functional fit, quality, reliability, availability, performance, and security & compliance aspects of the solution.
• Supports the IT BL, Program/Project Manager, and Delivery Manager to leverage out of the box functionalities and global template design across LoBs and countries.
• Responsible for contributing to the test strategy, defining critical success factors, acceptance criteria, test plan, documenting test cases, participating in non-regression, integration, user acceptance and other testing
• Support governance and quality principles, methodologies and objectives
• Support business change manager during the roll out process to ensure adequate communication, training and support is provided as part of the overall program delivery

Key Business Processes:

Position Responsible for ensuring alignment of the System Functional and Non-Functional requirements with the solution's design. Typically 5-10 years of IT experience. Assistance is needed on the current team to help with detailed analysis of current state, recommendations for future state, partnering with the product team and business areas to understand root cause. Ability to be self-directed ability to prioritize their own work, Agile experience is a must, data analysis, ability to work in an ambiguous, fast paced environment to identify core issues and make recommendations.

Key IT Platforms:

Interpersonal Skills:

Position requires exceptional verbal and written communication, collaboration, negotiation, influential leadership, innovative thinking and relationship-building skills with Business and IT stakeholders, customers, and suppliers in a highly matrix environment; and demonstration of JCI's key values: integrity, teamwork, excellence, and accountability.

Preferred Education:

Bachelor's degree in Computer Science, Management Information Systems, Engineering, or Business Administration

Preferred Experience:

Strong BA with requirements and documentation skills

5-10 years of experience.

Agile Methodology experience

Demonstrated knowledge of the entire Software Development Lifecycle and/or the Project Management Methodology

Proven ability to clearly and effectively communicate business and technical information, both verbally and in writing

Demonstrated strong interpersonal skills and high level of customer service

Travel Requirements:

This position may require travel up to 10% of the time.