Desktop Support Engineer

4 days ago

Ambattur Chennai Tamil Nadu, India Mycon Global Services Pvt Full time ₹ 2,00,000 - ₹ 2,50,000 per year

Wanted- Desktop IT Support

Preferred - Male Only

Responsibilities for Help Desk Technician

· Manage Help Desk tickets in a timely manner

· Respond to customer issues via phone, email and computer chat

· Provide customer assistance

· Document customer interactions

· Run diagnostics to resolve customer reported issues

· Escalate issues to the next Tier with next level of difficulty

· Install, make changes and repair computer hardware and software

· Follow-up with customers to ensure issues are resolved

Qualifications for Help Desk Technician

· Microsoft Certified Systems Engineer designation, preferred

· 2+ years of experience working in a help desk environment

· Flexibility to work a variety of shifts with minimal notice

· Proficiency with a MAC and IOS computers

· Excellent oral communication skills

· Detail oriented in order to keep detailed notes on tickets

· Highly organized to keep Help desk tickets order

· Ability to diagnose and resolve basic computer technical issues

Contact Person:

Lekha HR:

Teena Binu HR:

Location : B-15, 2nd Cross Main Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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