Desktop Support Engineer

6 days ago

Alwarthirunagar Chennai Tamil Nadu, India Sunmix Network Pvt Ltd Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Job Description

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Managing resolution of technical issues for assigned business owners and applications
  • Providing excellent business support by facilitating communication, being responsive, following through, and owning the issue through resolution.
  • Must analyze trends associated with the assigned applications and report potential areas of risk to management
  • Collaborating extensively with Operations and vendors to effectively maintain processes and procedures are in place and functioning efficiently
  • Analyzing issues and trends to provide appropriate feedback to management to resolve the root cause versus symptoms
  • Developing effective working relationship with other departments, groups, and personnel in which work needs to be coordinated or interface

Job Type: Full-time

Pay: ₹20, ₹40,000.00 per month

Work Location: In person

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