Cluster Manager-Operations

4 days ago

Ahmedabad, Gujarat, India Supreme Facility Management Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Description for the position of Cluster Manager Operations in a Housekeeping and Manpower Staffing, new site Mobilization

Job Title: Cluster Manager Operations

Department: Operations

Reporting To: Regional/Cluster Head

Location: Ahmedabad

Industry: Facility Management / Manpower Supply / Housekeeping Services

Job Purpose:

To lead and manage a group of client sites (cluster) ensuring high-quality service delivery, client satisfaction, manpower optimization, operational efficiency, compliance adherence, and profitability of the business unit.

Key Responsibilities:

1. Operational Management:

  • Supervise and manage daily housekeeping and manpower operations across multiple client sites.
  • Ensure deployment as per agreed manpower, scope of work (SOW), and SLAs.
  • Conduct regular site visits and audits to monitor service quality and process adherence.
  • Ensure timely shift start-up, uniformity, tool and equipment usage, and process compliance.

2. Client Relationship Management:

  • Act as a key point of contact for all clients within the cluster.
  • Address client concerns, feedback, and service issues promptly.
  • Conduct monthly client reviews and maintain strong communication channels.

3. Team Management:

  • Lead and guide a team of Site Incharges/Supervisors and ground staff.
  • Ensure proper training, discipline, grooming, and performance of all team members.
  • Handle manpower planning, onboarding, attrition control, and employee engagement.

4. Financial & Commercial Management:

  • Ensure adherence to approved budgets and cost controls.
  • Monitor billing, revenue realization, and timely invoice submissions.
  • Control overtime, absenteeism, and over-deployment.
  • Ensure profitability of the cluster by maximizing efficiency and resource utilization.

5. Compliance & Documentation:

  • Ensure statutory compliance across all sites (PF, ESIC, Labor Laws, etc.).
  • Maintain and update documentation including attendance, muster rolls, compliance registers, and audit files.
  • Ensure proper maintenance of HR, operational, and safety documentation.

6. Safety, Quality & Training:

  • Enforce safety norms and implement risk mitigation practices at all sites.
  • Drive continuous improvement and operational excellence.
  • Organize regular trainings (TBTs, SOPs, fire safety, etc.) for teams.

7. Reporting & MIS:

  • Submit daily/weekly/monthly MIS reports as per company formats.
  • Track KPIs like productivity, SLA compliance, attrition, OT %, GOM, and client satisfaction scores.

Key Skills and Competencies:

  • Strong leadership and people management skills
  • Proficient in operational planning and execution
  • Client-centric approach with effective communication
  • Knowledge of statutory and labor compliances
  • Problem-solving and decision-making ability
  • Proficiency in MS Office, especially Excel and PowerPoint
  • Ability to travel within the cluster as required

Qualifications:

  • Graduate in any discipline (preferably with MBA or Diploma in Facility Management/Operations)
  • Minimum 5–8 years of relevant experience in Facility Management / Housekeeping / Manpower Supply

KPIs / Performance Indicators:

  • Client Retention & Satisfaction (CSAT)
  • SLA Adherence
  • Manpower Deployment Efficiency
  • Attrition & OT Control
  • Timely Invoicing & Collection
  • Compliance Adherence
  • Gross Operating Margin (GOM)
  • Employee Engagement & Training Coverage

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