Cluster Manager-Operations

4 days ago

Ahmedabad, Gujarat, India Supreme Facility Management Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Description for the position of Cluster Manager Operations in a Housekeeping and Manpower Staffing, new site Mobilization

Job Title: Cluster Manager Operations

Department: Operations

Reporting To: Regional/Cluster Head

Location: Ahmedabad

Industry: Facility Management / Manpower Supply / Housekeeping Services

Job Purpose:

To lead and manage a group of client sites (cluster) ensuring high-quality service delivery, client satisfaction, manpower optimization, operational efficiency, compliance adherence, and profitability of the business unit.

Key Responsibilities:

1. Operational Management:

  • Supervise and manage daily housekeeping and manpower operations across multiple client sites.
  • Ensure deployment as per agreed manpower, scope of work (SOW), and SLAs.
  • Conduct regular site visits and audits to monitor service quality and process adherence.
  • Ensure timely shift start-up, uniformity, tool and equipment usage, and process compliance.

2. Client Relationship Management:

  • Act as a key point of contact for all clients within the cluster.
  • Address client concerns, feedback, and service issues promptly.
  • Conduct monthly client reviews and maintain strong communication channels.

3. Team Management:

  • Lead and guide a team of Site Incharges/Supervisors and ground staff.
  • Ensure proper training, discipline, grooming, and performance of all team members.
  • Handle manpower planning, onboarding, attrition control, and employee engagement.

4. Financial & Commercial Management:

  • Ensure adherence to approved budgets and cost controls.
  • Monitor billing, revenue realization, and timely invoice submissions.
  • Control overtime, absenteeism, and over-deployment.
  • Ensure profitability of the cluster by maximizing efficiency and resource utilization.

5. Compliance & Documentation:

  • Ensure statutory compliance across all sites (PF, ESIC, Labor Laws, etc.).
  • Maintain and update documentation including attendance, muster rolls, compliance registers, and audit files.
  • Ensure proper maintenance of HR, operational, and safety documentation.

6. Safety, Quality & Training:

  • Enforce safety norms and implement risk mitigation practices at all sites.
  • Drive continuous improvement and operational excellence.
  • Organize regular trainings (TBTs, SOPs, fire safety, etc.) for teams.

7. Reporting & MIS:

  • Submit daily/weekly/monthly MIS reports as per company formats.
  • Track KPIs like productivity, SLA compliance, attrition, OT %, GOM, and client satisfaction scores.

Key Skills and Competencies:

  • Strong leadership and people management skills
  • Proficient in operational planning and execution
  • Client-centric approach with effective communication
  • Knowledge of statutory and labor compliances
  • Problem-solving and decision-making ability
  • Proficiency in MS Office, especially Excel and PowerPoint
  • Ability to travel within the cluster as required

Qualifications:

  • Graduate in any discipline (preferably with MBA or Diploma in Facility Management/Operations)
  • Minimum 5–8 years of relevant experience in Facility Management / Housekeeping / Manpower Supply

KPIs / Performance Indicators:

  • Client Retention & Satisfaction (CSAT)
  • SLA Adherence
  • Manpower Deployment Efficiency
  • Attrition & OT Control
  • Timely Invoicing & Collection
  • Compliance Adherence
  • Gross Operating Margin (GOM)
  • Employee Engagement & Training Coverage

  • Cluster Manager

    7 days ago

    Ahmedabad, Gujarat, India Bajaj Finance Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Cluster Manager - Debt Management Services - ConsumerCluster Manager - Debt Management Services - ConsumerJob PurposeThis position is open with Bajaj Finance Ltd. Duties and Responsibilities- Deliver on collection analytics as a practice and capability - work with large structured and transactional data to build a robust collection analytics framework...

  • Cluster Sales Manager-Ahmedabad

    2 days ago

    Ahmedabad, Gujarat, India O2 Spa Full time ₹ 48,000 - ₹ 84,000 per year

    Job Title: Cluster Sales Manager ODE Spa WellnessDepartment: Operations SalesReporting To: Operations HeadLocation: AhmedabadCompany: Ridhira Group ODE Spa WellnessSalary Range: 4LPA to 7LPAJob Purpose:To own the P&L, Sales & revenue, oversee and manage the day-to-day operations of multiple ODE Spa Wellness outlets within a designated cluster. Responsible...

  • Cluster Head Government Business

    6 hours ago

    Ahmedabad, Gujarat, India Bajaj Allianz Life Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Cluster Head Government Business Description Driving Scheme Profitability Ensure maximum coverage of scheme across assigned geographical spread & ensure scheme profitability is maintained. Drive maximum enrollments under the scheme for assigned cluster Regularly review the claims registered under the clusters & provide inputs to Zonal Head...

  • Cluster Manager

    2 days ago

    Ahmedabad, Gujarat, India Bajaj Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job PurposeThis position is open with Bajaj finance limited"Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelinesDuties and ResponsibilitiesPortfolio ManagementAnalyses trend of incremental portfoliosChalks...

  • Cluster Manager/Senior Cluster Manager

    7 days ago

    Ahmedabad, Gujarat, India Bajaj Finance Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Cluster Manager - Business Loans - Indirect / Senior Cluster Manager - Business Loans - Indirect  Job Purpose  This position is open with Bajaj Finance Ltd. An effective communicator with exceptional relationship management skills and the ability to relate to people at all levels of business and management. This role requires collaborative work in a...

  • Cluster Head

    7 days ago

    Ahmedabad, Gujarat, India Peoplemint Consultants Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Hiring for "Cluster Head-Agri Business" in a leading Bank.Location-Ahmedabad.To lead and manage the Agri Banking business across the assigned cluster/region by driving sales, ensuring portfolio growth, maintaining asset quality, and developing strong customer and stakeholder relationships. Responsible for achieving business targets, expanding market...

  • Cluster Head

    7 days ago

    Ahmedabad, Gujarat, India NABFINS LTD Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role Overview: As a Cluster Head at Nabfins, your primary responsibilities will include overseeing business development, operations management, training, and staff management for the branches under your purview. Reporting directly to the Regional Manager, you will lead a team of Branch Heads and ensure compliance with audit observations in your assigned...

  • High Salary) Cluster Head Government Business

    4 weeks ago

    Ahmedabad, Gujarat, India Bajaj Allianz General Insurance Full time

    Job Description- Driving Scheme Profitability- Ensure maximum coverage of scheme across assigned geographical spread & ensure scheme profitability is maintained.- Drive maximum enrollments under the scheme for assigned cluster- Regularly review the claims registered under the clusters & provide inputs to Zonal Head for course correction with concerned Govt....

  • Cluster Business Head

    7 days ago

    Ahmedabad, Gujarat, India Weekday AI (YC W21) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    This role is for one of the Weekday's clientsMin Experience: 4 yearsLocation: Rajkot, AhmedabadJobType: full-timeWe are seeking a dynamic and result-orientedCluster Business Headto drive growth and profitability for ourHome LoansandLoan Against Property (LAP)verticals. The ideal candidate will be responsible for overseeing sales and business development...

  • AstaGuru - Cluster Head

    4 weeks ago

    Ahmedabad, Gujarat, India Astaguru Auction House Private Limited Full time

    About AstaGuru: AstaGuru Auction House is a leading platform for art, collectibles, and luxury auctions, recognized for its curated offerings and exclusive clientele. We specialize in bringing together high-net-worth individuals (HNWIs) and ultra-high-net-worth individuals (UHNIs) with rare and valuable art, jewelry, watches, and luxury collectibles. We...