E - commerce Customer Support Executive

3 days ago

Coimbatore, Tamil Nadu, India Hire4Biz Full time ₹ 1,80,000 - ₹ 4,20,000 per year

Responsibilities :

  • Responsible for Handling Enquiries through various channels and provide relevant answers to customers through Live Chat, Phone calls, e-mail, WhatsApp messenger etc., regarding products and brand.
  • Able to communicate concisely our company policies to the customer.  Assist clients for on-line orders.
  • To co-ordinate between customer, merchandiser and designer to get the requirements of the customers and implement the same.
  • Responsible for booking and follow-up with factory coordinator until the product gets dispatched.
  • Working closely with the Merchandising teams and liaise with logistics to ensure on time products delivery to the customers.
  • Responsible for informing merchandising for any E-Com Inventory updating
  • Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
  • Responsible for managing the Leads and converting them into Sales
  • Responsible to update the Lead management Software with all the current Leads, Follow-up the dates and closing the same in coordination with the store team and the customers.
  • Assist customers with after-sales service issues.
  • Responsible for sharing promotions from the CLP platform through WhatsApp.
  • Develop collaborative, positive working relationships with the retail front line sales personnel.

Requirements :

  • Good Interpersonal skills & Excellent Communication Skills
  • Personality & Grooming skill
  • Excellent Customer service Skills
  • Minimum 1 year experience in E commerce customer service

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Work Location: In person

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