E-Commerce Executive

2 days ago


Coimbatore, Tamil Nadu, India Hire4Biz Full time ₹ 18,00,000 - ₹ 36,00,000 per year
**Job Title:** E-Commerce Customer Support Executive
**Industry:** Diamond showroom
**Key Responsibilities:**

* Respond promptly to customer inquiries via phone, email, chat, and social media.

* Process customer orders, returns, and refunds accurately in coordination with internal teams.

* Handle escalations, complaints, and feedback in a professional and empathetic manner.

* Coordinate with logistics and warehouse teams to ensure on-time delivery and issue resolution.

* Update and maintain customer interaction records in CRM tools.

* Monitor and manage customer reviews and ratings on e-commerce platforms.

* Provide post-purchase assistance and maintain customer retention.

* Collaborate with sales, marketing, and operations teams to improve the customer experience.

**Required Skills:

* Excellent verbal and written communication skills (English & Regional language preferred).

* Strong problem-solving and interpersonal skills.

* Basic computer knowledge (MS Office, Email, CRM tools).

* Ability to multitask and work under pressure.

* Prior experience in E-commerce or BPO customer service preferred.

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Work Location: In person



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