E-Commerce Executive
9 hours ago
**Industry:** Diamond showroom
**Key Responsibilities:**
* Respond promptly to customer inquiries via phone, email, chat, and social media.
* Process customer orders, returns, and refunds accurately in coordination with internal teams.
* Handle escalations, complaints, and feedback in a professional and empathetic manner.
* Coordinate with logistics and warehouse teams to ensure on-time delivery and issue resolution.
* Update and maintain customer interaction records in CRM tools.
* Monitor and manage customer reviews and ratings on e-commerce platforms.
* Provide post-purchase assistance and maintain customer retention.
* Collaborate with sales, marketing, and operations teams to improve the customer experience.
**Required Skills:
* Excellent verbal and written communication skills (English & Regional language preferred).
* Strong problem-solving and interpersonal skills.
* Basic computer knowledge (MS Office, Email, CRM tools).
* Ability to multitask and work under pressure.
* Prior experience in E-commerce or BPO customer service preferred.
Job Type: Full-time
Pay: ₹30, ₹35,000.00 per month
Work Location: In person
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