Customer service Executive

2 weeks ago


Andheri West Mumbai Maharashtra, India ORRA Fine Jewellery Full time ₹ 3,15,000 - ₹ 4,20,000 per year

Designation: Customer Experience AssociateRole & responsibilities

  • Tracking customer experiences across online and offline channels, devices, and touchpoints.
  • Collaborating with IT developers, production, marketing, and sales teams to enhance customer services and brand awareness.
  • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
  • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
  • Performing product tests, evaluating after-sales and support services, and facilitating improvements.
  • Documenting processes and logging technical issues, as well as customer compliments and complaints.
  • Keeping informed of industry trends

Thanks & Regards,

Ankita Ghadigaonkar

Assistant Manager Human Resources

M:

E:

A: HOUSE OF ORRA, Plot B26, off New Link Road, Andheri (W), Mumbai 400053

Job Type: Contractual / Temporary

Contract length: 12 months

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Paid time off

Application Question(s):

  • Do you have excellent communication skill?

Experience:

  • jewellery : 1 year (Required)

Language:

  • English (Required)

Work Location: In person



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