Customer Service Executive

2 weeks ago

Andheri Mumbai Maharashtra, India Binnys Jewellery Pvt. Ltd. Full time

**Position Overview**: As a Jewellery Customer Service Executive, you will be the primary point of contact for customers, addressing their inquiries, concerns, and requests related to jewellery products and services. You will work to ensure high levels of customer satisfaction by providing expert advice, resolving issues, and delivering personalized service.

**Key Responsibilities**:

- **Customer Interaction**:

- Handle customer inquiries and provide accurate information about jewellery products, services, and policies.
- Assist customers with product selection, including offering recommendations based on their needs and preferences.
- Address and resolve customer complaints and issues promptly and professionally.
- **Order Management**:

- Process customer orders, including handling purchases, returns, exchanges, and special requests.
- Coordinate with the sales and production teams to ensure timely order fulfillment and delivery.
- Manage customer records and maintain accurate order history and documentation.
- **Product Knowledge**:

- Maintain a comprehensive understanding of the company’s jewellery products, including materials, designs, and pricing.
- Stay updated on current trends, new arrivals, and promotions to provide informed recommendations to customers.
- **Customer Support**:

- Provide assistance with jewellery care, maintenance, and repair services.
- Follow up with customers to ensure satisfaction with their purchases and address any post-purchase concerns.
- Offer exceptional service during in-store visits, phone calls, and online interactions.
- **Administrative Tasks**:

- Maintain accurate records of customer interactions, transactions, and feedback.
- Prepare and generate reports on customer service metrics and performance.
- Support marketing and promotional activities by communicating offers and special events to customers.

Pay: ₹13,000.00 - ₹20,000.00 per month

Application Question(s):

- What is your current salary?
- What is your expected salary?
- What will be your notice period?
- How many years of experience do you hold?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9967039902

  • Events/client Servicing Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Talentbes Executive Search Full time

    Position: Events Executive/Client Servicing. Location: Marol, Andheri - Mumbai Experience: 1-4 years **Salary**: 15-30k per month (depending on your experience) *Role Overview:* The Events/ Client Servicing Executive will play a key role in planning, coordinating, and executing advertising events, brand activations, and experiential marketing campaigns....

  • Customer Service Executive

    2 days ago

    Andheri, Mumbai, Maharashtra, India Zoof software Solutions Full time

    Looking for fresher customer service executive for logistics company Pace Projects. We are an international logistics company focusing on timely and efficient deliveries. What we require: 1) Solve customer queries and inquires 2) Track shipments and inform customers where they are 3) Be prompt and quick in resolve issues 4) Escalate shipments that are...

  • Customer Service Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Busisol Sourcing Full time

    **Job Code** - : JN/43484/2013 **Function area** - : Logistics **Contact Person** - : Pushpa Ramdas **Industry type** - : Logistics **Position** - : Customer Service Executive **Work Experience** - : 2 to 5 **Status** - : inactive **Hiring Role** - : Customer Service Executive **Response Ph/Mob** -: - +91-XXXXXXXXXX **Date** - : 27-Apr-2018 **End...

  • Customer Service Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Net Distribution Services Pvt Ltd Full time

    Dear Aspirant, **Greetings from Net Distribution Services Pvt. Ltd.!!!** We are urgently hiring for Customer Service Executive role. - Handling inbound and outbound calls related to products and services. - Managing the queries or the problems of the customers by providing them with the solution. **Eligibility Criteria: - ** - Good Communication skills...

  • Customer Service Executive

    1 week ago

    Andheri, Mumbai, Maharashtra, India Bharat logistic solutions pvt ltd Full time

    **Air Freight Junior Executive - Customer Service** (Work location**: Marol, Andheri**) **Job Role**: - Placing booking on airlines - Coordination with shipper & airlines regarding shipments - Daily maintaining shipment status report - Coordination with internal department for the shipment execution process - Responsible for coordinating the shipments...

  • Customer Service Executive

    1 week ago

    Andheri, Mumbai, Maharashtra, India M5C LOGISTICS Pvt .ltd. Full time

    **Key Skills**: - Proficient in customer handling and resolving inquiries - Demonstrated ability to work under pressure and meet deadlines - Excellent problem-solving skills and the ability to think critically - Outstanding verbal and written communication skills - Previous experience in handling customer service responsibilities is preferred **Previous...

  • Customer Service Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Empric Outsourcing Pvt Ltd Full time

    We are looking for a call centre executive to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided at its best quality. **Responsibilities**: Handle many inbound calls to customers and clients. Identify the needs of customers,...

  • Customer Service Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India femf system llp Full time

    We are immediately looking for Customer Service Executive, with the following profile. 2. Experience of about three to four year in the Cargo Or Courier Industry. SALARY - 18K TO 22K EX - 2 YEAR MALE / FEMALE JOB LOCATION - JB NAGAR ANDHERI EAST MUMBAI - 400099 CALL ME - 8826256894 **Salary**: ₹18,000.00 - ₹25,000.00 per month **Benefits**: -...

  • Customer Service Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Futurz Full time

    Openings for Customer service executive role Location - Andheri/Ghatkopar/Lower Parel Minimum qualification - HSC/Gradaute No expereince required Need Good communication skills Salary upto 3.50 lakhs 5 days working any 2 offs (Sunday fixed off) **Job Types**: Full-time, Regular / Permanent **Salary**: ₹17,169.70 - ₹32,973.70 per...

  • Customer Service Executive

    1 week ago

    Andheri, Mumbai, Maharashtra, India The Byke Hospitality Ltd. Full time

    Namaste! MadStays, a The Byke Hospitality Ltd. entity is hiring **Customer Service Executives** ! We are seeking dedicated and passionate Customer Service Associate to join our team at MadStays. In this role, you will specialize in educating guests about our room booking processes and services via telephone, ensuring they make informed decisions and enjoy...