Sales Support Executive_Mumbai

6 days ago

Mumbai, Maharashtra, India Darwinbox Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Description

Noventiq (Noventiq Holdings PLC) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered in London. The company enables, facilitates, and accelerates digital transformation for its customers' businesses, connecting 80,000+ organizations across all sectors with a vast selection of best-in-class IT vendors, alongside its own services and solutions. Noventiq delivered record gross revenue of $1.6 billion for the 12 months to March 31, 2023, an increase of 52% in constant currency. The company's growth is underpinned by its three-dimensional strategy to expand its markets, portfolio, and sales channels. The strategy is supported by an active approach to M&As which enables Noventiq to take advantage of the ongoing consolidation in the industry. Noventiq's 6,400 employees work in approximately 60 countries throughout Asia, Latin America, Europe, Middle East, and Africa—markets with significant growth potential.

  • One of the largest SI's in India with revenue close to 700M$ and growing to 900M$.


• 3500+ Employees in India for India.
• Total 28 Offices in India across North, South, West & East.


• 1000+ Resident Engineers across India.
• 2500+ technical resources in India for India.

  • Technology partnerships with Top 3 Cloud Solution Providers, Top 3 Infrastructure companies, Top 10 Cybersecurity companies.
  • Enviable customer base: 4 of Top 5 Banks, 3 of Top 5 IT companies, 3 of Top 5 BPO's, 3 of Top 5 Pharma companies.
  • Largest partner to Microsoft with combined infeed of US$600M about 25% of Microsoft India revenues.

SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

  • Experience with bachelor's degree in BE/B.Tech.
  • Knowledge of project management tools.
  • Depth knowledge on O365/EMS/M365.
  • Strong verbal and written communication, strategic planning, and project management skills.
  • Pro-active team player, good initiator, and multitasker to work as per priority.
  • To work across multiple departments in a deadline driven environment.

OBJECTIVES

  • Will be working as a dedicated resource to drive, orchestrate, execute, and deliver the consumption programs across M365 workloads (Exchange, Share-point, One-drive, Teams, Yammer, Intune, AADP, MIP and so on...)
  • Run adoption with end customers to boost consumption across O365/EMS/M365.
  • Being a first point of contact for all assigned customers to address their queries and coordinate with stakeholders to get it.
  • Own overall relationship with assigned clients which includes managing onboarding, training, increasing adoption and high levels of customer satisfaction.
  • Maintain and develop customer success strategies and best practices, as well as customer support content with the help of team.
  • Communicate effectively with both internal and external management teams to understand customer needs, maximize retention and growth, and communicate learnings.
  • Maintain existing customer success metrics and data as directed.
  • FRP onboarding of customers – to track consumption.

KEY RESPONSIBILITY AREAS

  • To develop Client Portfolios.
  • Identifying new use cases and developing a case study accordingly.
  • Providing training to customers across MS Portfolio (O365/EMS/M365).
  • Openly looking for business opportunities with every customer.
  • Implement specific strategies for Sales and Customer Service.
  • To work with sales and solution sales team to drill customer references and develop case studies

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