Senior IT Applications Support Manager

3 days ago


Mumbai, Maharashtra, India Hdfc Sales Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Responsibilities

  • Manage Level 2 and Level 3 support for applications
  • Diagnose and resolve application issues raised by users within defined SLAs
  • Maintain documentation of common issues and solutions in the knowledge base
  • Coordinate with vendors and internal teams for escalations and fixes
  • Assist with software rollouts, upgrades, and patches
  • Conduct training sessions for end-users when needed
  • Monitor application performance and generate periodic health reports

Required Skills & Expertise

  • years of experience in application support or IT service management.
  • Familiarity with ticketing tools (e.g., ServiceNow, Jira).
  • Knowledge of SQL, APIs
  • Strong problem-solving and communication skills
  • Proven experience in supporting IT projects in the BFSI sector (Preferred)

Educational Qualifications

Bachelors degree in Computer Science, Information Technology, or a related field.



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