
Senior IT Applications Support Manager
3 days ago
Key Responsibilities
- Manage Level 2 and Level 3 support for applications
- Diagnose and resolve application issues raised by users within defined SLAs
- Maintain documentation of common issues and solutions in the knowledge base
- Coordinate with vendors and internal teams for escalations and fixes
- Assist with software rollouts, upgrades, and patches
- Conduct training sessions for end-users when needed
- Monitor application performance and generate periodic health reports
Required Skills & Expertise
- years of experience in application support or IT service management.
- Familiarity with ticketing tools (e.g., ServiceNow, Jira).
- Knowledge of SQL, APIs
- Strong problem-solving and communication skills
- Proven experience in supporting IT projects in the BFSI sector (Preferred)
Educational Qualifications
Bachelors degree in Computer Science, Information Technology, or a related field.
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