Customer Support Executive

2 weeks ago


Domlur, Karnataka, India Portea Medical Full time ₹ 3,00,000 - ₹ 4,00,000 per year

Job Title: Customer support

Location: Bengaluru, Karnataka

Company: Portea Medical

Job Description:

  • Respond to customer inquiries via phone, email, live chat, and other communication channels.
  • Assist customers with service-related questions, technical support, and troubleshooting.
  • Provide accurate, timely, and complete information to customers by utilizing the knowledge base and other resources.
  • Resolve customer complaints or issues in a professional and courteous manner, ensuring customer satisfaction.
  • Follow up with customers to ensure their issues are resolved and ensure continued satisfaction.
  • Stay updated on service knowledge, company policies, and industry trends.
  • Participate in training sessions to improve customer service skills and stay informed about new products and services.

Job Type: Full-time

Pay: ₹300, ₹400,000.00 per year

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund

Schedule:

  • Day shift
  • Morning shift

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person


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