 
						Customer Support
6 days ago
Designation: Customer Support Specialist
5 days working and 2 days rotational week off
Location: Domlur
Shift timings: 7am - 4 pm / 11 am - 8 pm / 2 pm - 11 pm / 11 pm - 7 am
Qualification: Graduate preferred, undergrad with relevant experience and skills
Chat/calling experience would be preferred.
No outstation will be considered.
Laptop provided for WFH. Lunch provided for WFO employees
Languages - English / Hindi
Role - What's expected of you:
 Handle User tickets/calls/chats
 Understand the user query, quickly decide the right resolution from the user perspective
 Decide on the best medium to interact with the customer and provide resolution (call,
chat, email) and close the issue immediately
 Answer customer calls as and when required to resolve their queries
 Ensure 100% accuracy on documentation of interactions handled
 Adhere to quality benchmarks, follow process standard operating procedures &
Exception Policy framework
 Identify opportunities for process improvements, training, or refreshers
Customer Experience - How to handle user queries/issues:
Note: 45 Days Training will be given in the office later WFH will be given
More than 1 year Carrier Gap candidates will not be considered
Job Types: Full-time, Permanent
Pay: ₹20, ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Internet reimbursement
- Provident Fund
- Work from home
Application Question(s):
- Note: Looking for Bangalore based candidates & its a hybrid mode of working, Only Customer Support Experienced candidates will be considered, if your interested comment YES for further discussion.
Experience:
- Customer service: 2 years (Required)
Language:
- English (Required)
- Hindi (Required)
Work Location: In person
Speak with the employer
 
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