Customer Support

6 days ago


Domlur, Karnataka, India Carveout Tech Full time ₹ 2,00,000 - ₹ 3,50,000 per year

Designation: Customer Support Specialist

5 days working and 2 days rotational week off

Location: Domlur

Shift timings: 7am - 4 pm / 11 am - 8 pm / 2 pm - 11 pm / 11 pm - 7 am

Qualification: Graduate preferred, undergrad with relevant experience and skills

Chat/calling experience would be preferred.

No outstation will be considered.

Laptop provided for WFH. Lunch provided for WFO employees

Languages - English / Hindi

Role - What's expected of you:

 Handle User tickets/calls/chats

 Understand the user query, quickly decide the right resolution from the user perspective

 Decide on the best medium to interact with the customer and provide resolution (call,

chat, email) and close the issue immediately

 Answer customer calls as and when required to resolve their queries

 Ensure 100% accuracy on documentation of interactions handled

 Adhere to quality benchmarks, follow process standard operating procedures &

Exception Policy framework

 Identify opportunities for process improvements, training, or refreshers

Customer Experience - How to handle user queries/issues:

Note: 45 Days Training will be given in the office later WFH will be given

More than 1 year Carrier Gap candidates will not be considered

Job Types: Full-time, Permanent

Pay: ₹20, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Internet reimbursement
  • Provident Fund
  • Work from home

Application Question(s):

  • Note: Looking for Bangalore based candidates & its a hybrid mode of working, Only Customer Support Experienced candidates will be considered, if your interested comment YES for further discussion.

Experience:

  • Customer service: 2 years (Required)

Language:

  • English (Required)
  • Hindi (Required)

Work Location: In person

Speak with the employer



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