
Customer Support
2 weeks ago
Designation: Customer Support Specialist
5 days working and 2 days rotational week off
Location: Domlur
Shift timings: 7am - 4 pm / 11 am - 8 pm / 2 pm - 11 pm / 11 pm - 7 am
Qualification: Graduate preferred, undergrad with relevant experience and skills
Chat/calling experience would be preferred.
No outstation will be considered.
Laptop provided for WFH. Lunch provided for WFO employees
Languages - English / Hindi
Role - What’s expected of you:
- Handle User tickets/calls/chats
- Understand the user query, quickly decide the right resolution from the user perspective
- Decide on the best medium to interact with the customer and provide resolution (call,
- Answer customer calls as and when required to resolve their queries
- Ensure 100% accuracy on documentation of interactions handled
- Adhere to quality benchmarks, follow process standard operating procedures &
Exception Policy framework
- Identify opportunities for process improvements, training, or refreshers
Customer Experience - How to handle user queries/issues:
Note: 45 Days Training will be given in the office later WFH will be given
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Food provided
- Internet reimbursement
- Provident Fund
- Work from home
Application Question(s):
**Experience**:
- Customer service: 2 years (required)
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
**Speak with the employer**
+91 9740706061
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