Senior Technical Support Engineer(Linux,SQL)

5 days ago

Pune, Maharashtra, India NICE Full time ₹ 8,00,000 - ₹ 12,00,000 per year

So, what's the role all about?

As a Technical Support Engineer, you will be responsible for ensuring the smooth operation, stability, and performance of our cloud-based infrastructure and applications. You will work collaboratively with other engineers to troubleshoot issues, optimize monitors, and provide technical support. This role is critical in maintaining high customer satisfaction and ensuring timely resolution of technical issues.

How will you make an impact?

You will be the front-line technical contact for customers, handling escalations and resolving issues related to NICE Actimize products and integrated third-party solutions. Your work will directly impact customer satisfaction and operational efficiency.

Have you got what it takes?

  • Troubleshooting and resolving customer problems via tickets, emails, or calls.
  • Monitoring cloud environments for performance, security, and availability.
  • Automating routine tasks using scripting to improve support operations.
  • Collaborating with internal teams to resolve complex technical issues.
  • Mentoring new team members and contributing to knowledge sharing.

Qualifications

  • 4–8 years of experience in Production/Application Support.
  • Strong experience with Linux/Unix and SQL/MSSQL/Oracle databases.
  • Exposure to web applications, AWS, and shell scripting is a plus.
  • Excellent troubleshooting, problem-solving, and communication skills.
  • Ability to work in a 24/7 support environment, including nights and weekends.
  • Customer support experience, preferably international.
  • Strong team player with a proactive and analytical mindset.

Key Responsibilities

  • Act as the first point of contact for technical issues.
  • Document and track incidents in the CRM system.
  • Monitor cloud infrastructure and applications using dashboards and tools.
  • Escalate complex or urgent issues to senior team members or managers.
  • Ensure compliance with KPIs and customer support SLAs.
  • Provide internal technical support and contribute to process improvements.

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr

Enjoy NiCE-FLEX

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8619

Reporting into: Director, Cloud Operations, Support

Role Type:Individual Contributor

  • Linux, SQL and C++

    5 days ago

    Pune, Maharashtra, India Suzva Software Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    backend applications using Linux, SQL and C++Linux, SQL and C++ (Tech Lead)Exp : 10+ yrsLocation: Pune HybridLead the design, development, and deployment of high-quality Linux, SQL and C++that integrate with modern front-end frameworks and third-party applications.Apply 12-factor app principles to ensure robust, scalable, and cloud-ready solutions.Contribute...

  • Senior Technical Support Engineer

    7 days ago

    Pune, Maharashtra, India Red Hat Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About The JobThe Red Hat Customer Experience and Engagement (CEE) team is looking for a Senior Technical Support Engineer to join us. In this role, you will work as part of a team of application platform and runtimes support engineers supporting our Middleware enterprise solutions portfolio. You'll provide technical assistance to ensure that our customers...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Fairtility Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Location: PuneExperience: 4–5 YearsShift: Night Shift (US/Global Support Coverage)Job Type: Full-timeAbout the Role:We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incidents, and supporting end users and internal teams during off-hours.Key...

  • Technical Support Engineer

    7 days ago

    Pune, Maharashtra, India Fairtility Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: PuneExperience: 4–5 YearsShift: Night Shift (US/Global Support Coverage)Job Type: Full-timeAbout the Role:We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incidents, and supporting end users and internal teams during off-hours.Key...

  • IT Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Sphinx Solutions Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Experience :1–2 yearsLocation & TypeLocation: Remote (Permanent Work From Home)Employment: Full-timeAbout the roleProvide day-to-day technical support for end users.Focus on email account setup, Outlook configuration, basic Windows & Linux troubleshooting, and user onboarding/offboarding.Key responsibilitiesProvision and manage email accounts (Office 365 /...

  • Senior Technical Support Analyst

    3 days ago

    Pune, Maharashtra, India Eclerx Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Senior Analyst Description Job Description:Addressing user tickets regarding hardware, software and networking Walking customers through installing applications and computer peripherals Asking targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways...

  • Senior Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Red Hat Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About the Job : In this role you will be challenged to apply your skills and knowledge to provide direct support for critical environments and help ensure the stability of services by performing dedicated support activities, engaging in automation activities, issue remediation, and performing root cause analysis (RCA) to maximize uptime and reduce costs for...

  • Senior Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India NICE Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    So, what's the role all about?NiCE is looking for a Senior Technical Support Engineer to join our Customer Support Team supporting our NiCE Analytics Solutions globally. Candidates will support large complex enterprise software clients; have application, server, good nag on SQL/DB, a networking background and excellent problem-solving and customer management...

  • Senior Technical Support Engineer, Actimize

    7 days ago

    Pune, Maharashtra, India NICE Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?As a Technical Support Engineer, you...

  • Technical Support Linux

    2 weeks ago

    Pune, Maharashtra, India, Maharashtra Persistent Systems Full time

    About Position:We are seeking an experienced Email Infrastructure & Cloud Support Engineer to join our technical operations team. This role is ideal for professionals with a strong background in Linux system administration and enterprise email environments, who can provide expert-level support and guidance to global clients. You will be responsible for...