QA Manager

QA Manager
Description:
Zeta Global is looking for a QA Manager who is self-motivated, creative, with an outgoing and proactive approach to management. You will work with our business partners to establish viable and reusable use cases as we onboard and maintain clients on the Zeta Marketing Platform.
The selected candidate will excel in a fast-paced environment, being able to manage multiple priorities and deliverables in a given day. You will provide hands-on support and expertise in learning and understanding our products and their domains.
You will work closely with various stakeholders throughout the development lifecycle, executing automated test cases, tracking, and reporting test results, troubleshooting and coordinating bug fixes. You will have a strong understanding of testing methodologies and have the ability to implement best practices.
Responsibilities:

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Lead and manage a team of QA professionals across the globe, including manual testers and automation engineers.

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Actively collaborate with cross functional teams including Business System Analysts, Developers, Project/Deliver Mgmt. Teams, and Product Managers to ensure quality throughout the development lifecycle.

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Embed the QA team early on in projects where we can work hand in hand with the BSA team during the data discovery process to build out well executed use cases.

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Provide feedback to the team on product quality, call out risks/issues, and balance quality with time bound delivery with a release perspective.

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Document and maintain manual as well as automated test result.

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Understand the product domain, understand the vision, roadmap, and team goals of the product.

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Identify opportunities for process improvement and implement solutions to enhance product quality and team efficiency.

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Design and develop robust automation frameworks and manage the execution of automated and manual tests.

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Establish and evolve formal QA processes, ensuring that the team is using best practices.

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Maintain detailed testing documentation related to the software or system.

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Leverage new technologies (AI) to expand testing accuracy and velocity on projects.

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Implementation, monitoring, and reporting on QA KPIs.
Qualifications:

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Bachelor's degree in computer science, Engineering, or a related field (or equivalent experience).

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Minimum of 5 years of management experience, overseeing at least 5 direct reports.

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Strong experience in coaching and developing team members to support their career growth.

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Proven ability to work collaboratively with cross-functional teams to identify and resolve issues.

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Hands-on experience with manual testing, as well as the design and development of automation frameworks.

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Strong problem-solving and analytical skills.

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Strong written and spoken English communication skills.
Skills and Competencies:

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Proficiency in testing frameworks, such as Robot, Selenium, TestRail, Python with PyCharm IDE.

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ETL – Strong understanding of transforming complex data sets as well as working with various data sets, including delimited, XML, and JSON.

• Database - Hands on experience with the following database Technologies.
 Snowflake (Required)
 MYSQL/PostgreSQL – Nice to have
 Familiar with NOSQL DB methodologies (Nice to have)

• Programming Languages – Can demonstrate knowledge of any of the following.
 PLSQL Strong Plus
 JavaScript Strong Plus
 Python - Strong Plus

• AWS – Knowledge of the following AWS services:
 S3

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Experience with MarTech including, email, SMS, CDM (customer data management).

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Experience with AI Agents to assist with data observability and governance is a plus.

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Jira for Bug and Time tracking.
Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry's 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth. Our technology runs on the Zeta Marketing Platform, which powers 'end to end' marketing programs for some of the world's leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable. Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm