Software QA Manager

OUR COMPANY

Celigo is one of the fastest growing, Silicon Valley profitable & funded startup companies pioneering the future of cloud-based application integration with its iPaaS platform and pre-built Integration Apps. Over 1500 companies rely on Celigo to synchronize data, automate processes, and streamline operations by integrating their cloud applications. Our iPaaS platform offers a simple and powerful platform through a guided user interface, integration templates, and other tools that empower both business users and IT to easily integrate any of their cloud applications. Our core mission at Celigo is simple: to enable independent best-of-breed applications to work together as one. We believe that every independent department and every business end-user should always have choices when it comes to picking software, and that integration challenges should never stand in the way.

We are full of fresh ideas with like-minded people offering opportunities to highly-talented individuals committed to working with the highest quality products in the area of business cloud computing (SaaS).

Location - Hyderabad, India (Remote)

OPPORTUNITY

Celigo is looking for an experienced Software QA manager to lead our Platform teams. Our platforms are built to be highly available and scalable supporting large-scale transactions.

Our criteria of a successful QA leader is one who understands the business landscape, is excited to work with people, highly collaborative, energetic, passionate about our product & our customers, and at the same time technically strong & a people person.

You will manage and lead a team of high-caliber QA personnel working on our important platform areas. We expect our QA Managers to be customer focused, have an excellent grasp on business priorities, and be able to translate the team's contributions to tangible business value for our company. They are passionate about hiring & grooming high quality talent, keeping them focused & motivated and representing the team to leadership. They should possess stellar delivery execution skills, build good relationships with the Product Management and Customer Success teams.

WHAT YOU'LL DO

• Drive the execution and QA delivery of features by collaborating with program managers, product owners, engineers (Dev & QA), architects and other cross-functional teams.
• Collaborate with Product Managers to align on business objectives, priorities, trade-offs and assess risks, if any.
• Take critical decisions for the team whenever required to result in a successful product delivery.
• Should foresee issues and prevent/resolve them at the earliest opportunity.
• Work following Agile development methodologies using various related tools, like JIRA.
• Ensure the team is motivated, focused, clear on priorities and have all the needed resources for successful execution. Should encourage and be a role-model for the team to go above and beyond.
• Represent the QA team in business related discussions and articulate business values of the team's contributions in larger business-focused forums and/or to senior management.
• Drive technical excellence and high quality deliverables. Should constantly think for the future by building the right infrastructure at the right time.
• Provide guidance, career development and coaching to team members.
• Collaborate with cross-functional teams for coordination, planning, design decisions, and reviews.
• Should stay up to date by studying trends in quality management.

WHAT YOU'LL NEED TO SUCCEED

• Masters/Bachelors degree required in Computer Science/Engineering, Software Engineering or Equivalent discipline (EEE, ECE).
• 10-14 years of total experience in Software QA with at least 2 - 4 years of team management experience in leading.
• Experience building and leading team(s) of high-caliber QA engineers.
• Must have successfully delivered complex, demanding projects for large scale SaaS product(s).
• Experience working in an Agile environment. Experience playing the scrum master for at least one year is preferred.
• Excellent communication skills both verbal and written.
• Strong organizational and time management skills.
• Experience with full product life cycle including post production release support.
• Experience working with multiple functions including but not limited to Product Management, Program Management, UI/UX design teams, Development, Documentation, Customer Success teams (including Support).
• Should be experienced in QA best practices including Test Designs and Automation.
• Ability to handle ambiguity and comfortable working with minimal specifications.

THE BEST CANDIDATE

• Is passionate about making a world-class software organization.
• Has experience working on large-scale distributed platforms either as part of a team or must have managed a team building them.
• Enjoys a fast-paced environment, working with a highly-talented team and shifting priorities.
• Has excellent problem solving and analytical skills.
• Is great at making data-driven decisions; should use appropriate metrics and report using them in Executive/senior leadership meetings.
• Is comfortable in designing and implementing new processes (or) modify existing processes internally to improve the efficiency of the team.
• Has the ability to build strong relationships with stakeholders and key partners for the program.
• Has strong business and technical vision.
• Can stay abstract or detail oriented as the situation demands.
• Has demonstrated the ability of thinking big, bringing new ideas, building teams & infrastructure for the future.
• Learns quickly; must know when to listen, and when to take charge.

KEY RESPONSIBILITIES

• Hire, train and mentor new joiners.
• Conduct smooth on-boarding activities for new members.
• Work on the products to gain hands-on experience.
• Constantly monitor and enhance the overall QA processes.
• Conduct monthly 1-1's with the team and provide clear feedback on – what's going good and what needs to be improved.
• Constantly motivate the team to make sure they stay focused & gel together within and across departments.
• Regularly meet with Product Manager's, services & support leads to identify bottlenecks or gaps in the process and work on enhancing them.
• Work with the Documentation team to improve the product documentation.
• Work with the Customer Success team on customer escalations and the overall process to provide the right guidance both to internal & external stakeholders.
• Ensure the team follows the various auditing processes and meets the compliance standards.
• Explore and conduct a feasibility study on new QA tools available in the market.
• Prepare and monitor the automation timelines to ensure optimal test coverage.
• Work closely with NetSuite during their phased release of new versions by making sure the team tests all the Celigo products on the new release and by logging support cases with NetSuite on the issues identified.
• Prepare required reports and participate in 3rd party audits or due-diligence meetings.

Why you'll love it here:

• Everything Integrated. We are solving a really hard problem that affects almost every business on the planet: integrating cloud apps
• iPaaS Leader. We're at an exciting crossroads as we re-imagine the Integration and iPaaS space. This will take teamwork, creativity, strategic thinking, and a willingness to advance the market.
• Take A Stand. We're a company that stands for something. Celigo's Taking a Stand initiative has the goal to promote diversity, equity, and inclusion.
• Work. Life. Balanced. Starting your first year, we offer a 3-weeks of vacation, plus holidays to recharge and spend time with family and friends.
• Perks. We offer a strong benefits package, expense reimbursement, recognition opportunities, and many other cool perks.

Celigo is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.