Software Support Engineer

2 weeks ago

India MyComplianceOffice Full time ₹ 12,00,000 - ₹ 24,00,000 per year


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Software Support Engineer -Technical Operations

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About MCO (MyComplianceOffice)

MCO provides compliance management software that enables companies around the world to reduce their risk of misconduct. MCO is the leading conduct risk platform in the world for capital markets firms or divisions in large financial services firms. Our powerful platform enables compliance professionals demonstrate they are proactively managing the regulated activities of employees, third-party vendors, and other agents of the firm. Available as a unified suite or à la carte, our easy-to-use and extensible solutions allow clients to be up and running quickly and cost-efficiently. We have built our passion and proficiency for compliance automation into every product, empowering clients of all sizes to maximize technology to minimize conduct risk. MCO is growing rapidly and seeks energetic and passionate team members who will work to enhance the world's leading conduct risk platform.

About the Role


This role is essential for customer success. The Software Support Engineer reports into the Tech
Ops Lead/Manager. The role is responsible for supporting our existing customers on our multitenant SaaS platforms. In return, you will be part of a growing engineering group who deal with
technically challenging work who are continually striving to improve the service we offer. The is
primarily an office-based role for collaboration with our various engineering teams.

Why Work With MCO


You will be paid a competitive salary, accompanied by a wide range of company benefits. You will be
part of a rapidly growing SaaS-based software company. Since MCO is a relatively small firm, you
will have the opportunity to make a significant impact on the success of our clients and our company,
as well as the opportunity for advancement as we grow. You will be based in our Dublin office
(headquarters). Unless we are meeting with clients, the dress code is professional casual. We work
in a very friendly and respectful work environment, have zero tolerance for office politics, and we play
to win If this sounds like a place you would like to work, then let us know if you have the following
skills and experience.  

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Responsibilities 

  • Work as a software support engineer as part of the Technical Operations team who are
    responsible for second/technical level support of the MCO application.
  • Actively analyze and resolve application incidents (JIRA tickets) in an Agile environment.
  • Interact with the Product Analysis, Product Development and the Quality Assurance
    teams between Ireland, Bulgaria, and India.
  • Work with the Support and Implementation teams based in Ireland, U.S. and Singapore,
    via daily scrum meetings.
  • Contribute to scrum sessions and the overall improvement in our technical support
    process. 
  • Providing pre and post technical support for major SaaS releases and occasional shift
    rotations.

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Experiences and Skills

  • Working SQL and Linux/Unix knowledge.
  • Java, GIT, IntelliJ, JIRA/Zendesk/BitBucket, Jenkins
  • JBoss Application Server, Apache, and Oracle
  • SP, CSS, XML, HTML, AngularJS

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