Technical Support Engineer II
3 days ago
Job Title: Technical Support Engineer IILocation: India, RemoteShift Timing: Shift 1: 4:00 PM to 1:00 AM ISTShift 2: 10:30 PM to 7:30 AM ISTAbout Aspect Software: Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and dynamic work environment where cutting-edge technology and creative problem-solving converge. Join us as we shape the future of intelligent systems. Position Overview: Provide remote technical and application problem resolution and escalation assistance related to Aspect products. Diagnose, troubleshoot, repair and debug complex computer systems and software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software. Key Responsibilities:Excellent customer service and teamwork skills. Excellent written and verbal communication skills. Professional demeanor to maintain and enhance customer relationships.Gain knowledge of assigned customers' technical and business environment. Document and verify reported problems. Troubleshoot and resolve issues utilizing all available tools, resources, and documentation. Engage additional resources when necessary. Provide effective and consistent communication to management, peers, and account team in support of customers. Working knowledge of main Aspect products and strategy. Ideal Experience: WFM application support experience a plusUnderstanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs. Demonstrated ability to learn complex software tools quickly. Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships. Ability to use professional concepts and company policies and procedures to solve routine problems. Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Ability to pass a background check may also be required. Physical requirements include sitting for long periods of time. Qualifications: 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both. Limited travel, after-hours, or on-call work may be required. Flexibility to work early AM or late US hours, including weekends.Technical Certifications and second or third languages a plus but not required.Why Join Us?Work on impactful and challenging projects that make a differenceBe part of a collaborative and inclusive cultureEnjoy competitive compensation and benefitsAccess professional development and growth opportunitiesJoin a team passionate about innovation and excellence This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
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Technical Support Engineer II
4 weeks ago
Bengaluru, India Zeta Full timeJob Description About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance,...
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Technical Support Engineer II
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India Akamai Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAre you excited by the prospect of working with prestigious global brands?Do you enjoy working with customers to solve complex technical problems?Join our teamOur team includes highly skilled and experienced cybersecurity and data center experts in the industry. We're always looking for new people to inspire us and make us better. We utilize tools, process,...
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Technical Support Engineer II
1 day ago
India Akamai Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescriptionAre you excited by the prospect of working with prestigious global brands?Do you enjoy working with customers to solve complex technical problems?Join our teamOur team includes highly skilled and experienced cybersecurity and data center experts in the industry. We're always looking for new people to inspire us and make us better. We utilize...
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[06/11/2025] Technical Support Engineer II
4 days ago
India Aspect Software Full timeJob Title: Technical Support Engineer II Location: India, Remote Shift Timing: Shift 1: 4:00 PM to 1:00 AM IST Shift 2: 10:30 PM to 7:30 AM IST About Aspect Software: Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and...
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Support Specialist II
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Vadodara, India Qualifacts Full timeJob Description Job Description Responsibilities for the Support Specialist II - Provide technical support to customers by researching and answering questions, troubleshooting problems, and optimizing software performance - Provide outstanding customer service, including timely, concise, and accurate responses, and proactive customer issue management, while...
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India Akamai Technologies Full timeJob Description Job Description Are you excited by the prospect of working with prestigious global brands Do you enjoy working with customers to solve complex technical problems Join our team Our team includes highly skilled and experienced cybersecurity and data center experts in the industry. We're always looking for new people to inspire us and make us...
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Technical Account Manager II
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India Akamai Technologies Full timeJob Description Job Description Are you excited by the prospect of working with innovative cloud solutions Would you like the opportunity to work in a high-impact role responsible for customer growth Join our Global Services Cloud Solutions team Akamai is working to simplify the way people work in the cloud. The team's mission is to accelerate innovation by...
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India Nike Full timeJob Description Software Engineer II, Cloud Platform Engineering Who Are We Looking For We are looking for a Software Engineer II as part of our Cloud Platform Engineering teamat Nike. The ideal candidate will be bringing deep technical expertise in Cloud Engineering to solve complex engineering problems to enable Nike's pursuit to deliver state of the art...
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Technical Program Manager II
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India Microsoft Full timeJob Description Are you passionate about delivering impactful app experiences that delight customers and drive business value As a Program Manager 2 - Surface App Feature PM, you will play a pivotal role in shaping and executing the vision for the Surface app, ensuring it continues to be a trusted companion for Surface customers worldwide. This role combines...
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Software Engineer II
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India Microsoft Full timeJob Description Do you want to enable Copilots to be able to engage users around the world on any platform, including the web, Teams, Facebook, Slack, and IVR voice systems Microsoft Copilot Studio, is a global, distributed Azure service responsible for providing the copilot platform and experience for all customers to create copilots by leveraging highly...
