Technical Support Engineer II
3 weeks ago
Job Title: Technical Support Engineer IILocation: India, RemoteShift Timing: Shift 1: 4:00 PM to 1:00 AM ISTShift 2: 10:30 PM to 7:30 AM ISTAbout Aspect Software: Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and dynamic work environment where cutting-edge technology and creative problem-solving converge. Join us as we shape the future of intelligent systems. Position Overview: Provide remote technical and application problem resolution and escalation assistance related to Aspect products. Diagnose, troubleshoot, repair and debug complex computer systems and software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software. Key Responsibilities:Excellent customer service and teamwork skills. Excellent written and verbal communication skills. Professional demeanor to maintain and enhance customer relationships.Gain knowledge of assigned customers' technical and business environment. Document and verify reported problems. Troubleshoot and resolve issues utilizing all available tools, resources, and documentation. Engage additional resources when necessary. Provide effective and consistent communication to management, peers, and account team in support of customers. Working knowledge of main Aspect products and strategy. Ideal Experience: WFM application support experience a plusUnderstanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs. Demonstrated ability to learn complex software tools quickly. Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships. Ability to use professional concepts and company policies and procedures to solve routine problems. Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Ability to pass a background check may also be required. Physical requirements include sitting for long periods of time. Qualifications: 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both. Limited travel, after-hours, or on-call work may be required. Flexibility to work early AM or late US hours, including weekends.Technical Certifications and second or third languages a plus but not required.Why Join Us?Work on impactful and challenging projects that make a differenceBe part of a collaborative and inclusive cultureEnjoy competitive compensation and benefitsAccess professional development and growth opportunitiesJoin a team passionate about innovation and excellence This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
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Technical Support Engineer II
3 days ago
India Smarsh Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWho are we?Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines....
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Technical Support Engineer II
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Technical Support Engineer II
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[06/11/2025] Technical Support Engineer II
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India Aspect Software Full timeJob Title: Technical Support Engineer II Location: India, Remote Shift Timing: Shift 1: 4:00 PM to 1:00 AM IST Shift 2: 10:30 PM to 7:30 AM IST About Aspect Software: Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and...
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Technical Support Engineering
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India Akamai Technologies Full timeJob Description Job Description Are you excited by the prospect of working with prestigious global brands Do you enjoy working with customers to solve complex technical problems Join our team Our team includes highly skilled and experienced cybersecurity and data center experts in the industry. We're always looking for new people to inspire us and make us...
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Technical Account Manager II
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india Bottomline Full timeWhy Choose Bottomline?Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If...
