Front Office Executive

Job Title: Front Desk Executive

Reporting to: Senior Manager - Admin

Job Location: Arihant Aura Business Park, Turbhe, Navi Mumbai

Salary: 3- 5 lacs

Mode: Work from office

Preferred Industry: Any

Gender : Female Preferred

Overview:

The Front Desk Executive plays a critical role as the first point of contact for visitors, clients, and customers, ensuring they receive a warm, professional, and welcoming experience. In the context of the Real Estate Industry, this position not only involves managing administrative tasks but also provides a high level of customer service to potential buyers, sellers. The role demands strong communication, organization, and multitasking skills, as well as an ability to maintain a professional and approachable demeanor at all times.

Qualifications:

• Graduate in Any discipline.
• Excellent verbal and written communication skills with the ability to interact with a wide range of individuals.
• A friendly and approachable demeanor, with the ability to handle various personalities and situations.
  
  Well-groomed, professional appearance with attention to personal presentation.
• Strong ability to handle multiple tasks simultaneously while maintaining a high level of attention to detail.
• Ability to handle complaints or issues and offer solutions in a calm and efficient manner.
• Ability to prioritize tasks, ensuring that critical duties are completed in a timely manner.

Required Skills:

1. Experience:

2. Minimum 3+ years of experience as a Front Desk Executive, Receptionist, or similar customer-facing role.

3. Prior experience working with real estate professionals or understanding of real estate terminology is a plus.

2. Communication Skills:

• Excellent verbal and written communication skills in English (additional languages, such as Hindi or regional languages, are a plus).
• Strong phone etiquette and ability to communicate clearly with clients, agents, and visitors.

3.Customer Service:

• Strong interpersonal skills, with the ability to interact professionally and courteously with clients, visitors, and colleagues.
• A customer-oriented mind-set, ensuring that clients' needs are understood and addressed promptly.

4.Computer Skills:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google sheets.

5. Organizational Skills:

• Excellent multitasking and time-management skills, with the ability to handle various administrative tasks efficiently.
• Strong attention to detail, ensuring all client interactions and documentation are handled accurately.

6. Professionalism:

• A well-groomed, professional appearance and the ability to maintain a positive image for the company.
• Ability to work independently and in a team, contributing to a collaborative and productive environment.

7. Problem-Solving Skills:

• Proactive in identifying and solving client or administrative issues, ensuring smooth office operations.

Key Responsibilities:

1. Client Reception & Greeting:

2. Greet clients, visitors, and guests professionally, ensuring a warm and welcoming environment.

3. Assist clients in understanding the real estate services offered, directing them to the appropriate teams or agents.

4. Administrative Support:

5. Maintain and manage the front office area, ensuring it is tidy, professional, and equipped with necessary office supplies and stock

6. Ensure all office visitors, including clients, vendors, and service providers, are logged on register and directed appropriately.

7. Customer Service:

8. Build and maintain positive relationships with clients, handling their inquiries and complaints with professionalism and courtesy.

9. Ensure all client interactions are handled promptly and professionally, enhancing the companys reputation for exceptional service.

10. Handling Office and Facility Management:

11. Oversee the day-to-day functioning of the front desk, ensuring smooth operations.

12. Monitor office maintenance needs and communicate with admin management regarding any issues.
13. Assist with handling inquiries related to the office premises.
14. Order office supplies, and ensure the front desk area remains fully equipped with essentials.
15. Assisting in event coordination and employee engagement activities

Benefits to employees:

• Provident Fund
• Paid Leaves + Festival Holidays
• Medical Insurance + Personal Accident Insurance
• Maternity and Paternity leaves
• Annual Diwali Bonus
• Weekly, Monthly, and Quarterly Rewards to best-performing employees